Kirsten O'Hara
Sarasota,FL
Summary
Driven hospitality specialist seeking a role where superb leadership skills and experience can be utilized in helping others while exceeding sales goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Server
Brine Seafood and Raw Bar
10.2023 - Current
- Provide excellent customer services
- Make suggestions based on guest preferences
- Take and serve food/drink orders
- Up-sell when appropriate
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Server
La Mucca Ballerina
03.2023 - 10.2023
- Provide excellent customer services
- Make suggestions based on guest preferences
- Take and serve food/drink orders
- Up-sell when appropriate
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
Server/Bartender/Shift Lead
Flavios Brick Oven & Martini Bar
11.2022 - 02.2023
- Provide excellent customer services
- Make suggestions based on guest preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Keep tables clean and tidy at all times
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Adhere to all relevant health department rules/regulations and all customer service guidelines
- Train and supervise staff
- Ensure all food safety procedures are strictly adhered to according to sanitary regulations
- Work closely with management to meet revenue objectives
- Implement appropriate strategies to resolve adverse trends and improve sales
- Maintain safe working conditions
- Follow company policies and procedures regarding the handling of cash, property, products and equipment
General Manager
B & B Chophouse
05.2020 - 11.2021
- Budgeting
- Scheduling
- Hiring
- Training
- Payroll
- Menu planning
- Food-purchasing
- Event-planning
- Health & safety
- Food safety
- Marketing
- Customer Relations
Server/Bartender/Manager
Surf Shack Coastal Kitchen
11.2016 - 03.2020
- Budgeting
- Scheduling
- Hiring
- Training
- Payroll
- Menu planning
- Food-purchasing
- Event-planning
- Health & safety
- Food safety
- Marketing
- Customer Relations
Front Office Administrator
Fahey Pest & Lawn Solutions
07.2012 - 05.2018
- Answered incoming calls
- Processed all customer payments and prepared daily deposits
- Scheduled sales appointments
- Scheduled service calls
- Maintained technician schedules
- Accounts payable
- Accounts receivable
Center Director
Discovery Point Child Development Center
10.2008 - 04.2011
- Ensured that the centers facilities meet local, state, and federal safety requirements
- Collaborated with the center staff to develop an educational curriculum that was compliant with local,state, and federal requirements
- Screened, interviewed and hired suitable employees
- Trained new employees, observed their teaching techniques and provided opportunities for professional development
- Managed the center's finances by establishing budgets, settling accounts, and keeping track of fees owed to the center
- Set up meetings with parents to address behavioral or educational concerns
- Ensured that the center was adequately stocked with necessary supplies and equipment
- Established and implemented a marketing plan to attract prospective clients
Center Director
The Sunshine House Early Learning Center
05.1998 - 02.2007
- Ensured that the center's facilities meet local, state, and federal safety requirements
- Collaborated with the center staff to develop an educational curriculum that was compliant with local,state, and federal requirements
- Screened, interviewed and hired suitable employees
- Trained new employees, observed their teaching techniques and provided opportunities for professional development
- Managed the center's finances by establishing budgets, settling accounts, and keeping track of fees owed to the center
- Set up meetings with parents to address behavioral or educational concerns
- Ensured that the center was adequately stocked with necessary supplies and equipment
- Established and implemented a marketing plan to attract prospective clients
Skills
- Restaurant experience
- Serving
- Cash handling
- Customer service
- Leadership
- Supervising experience
- Marketing
- Interviewing
- Budgeting
- Payroll
- Purchasing
- Accounts receivable
- Procurement
- Accounts payable
- POS
- Menu planning
- Cash register
- Food service
- Upselling
- Communication skills
- Curriculum development
- Food handling
- Bartending
- Shift management
- Sales
- Time management
- Organizational skills
- Hospitality
- Food preparation
- OpenTable
- Food safety
- Computer literacy
- Cocktail experience
Certification
- Food Handler Certification
- ServSafe
Personal Information
Authorized To Work: US for any employer
Timeline
Server
Brine Seafood and Raw Bar
10.2023 - Current
Server
La Mucca Ballerina
03.2023 - 10.2023
Server/Bartender/Shift Lead
Flavios Brick Oven & Martini Bar
11.2022 - 02.2023
General Manager
B & B Chophouse
05.2020 - 11.2021
Server/Bartender/Manager
Surf Shack Coastal Kitchen
11.2016 - 03.2020
Front Office Administrator
Fahey Pest & Lawn Solutions
07.2012 - 05.2018
Center Director
Discovery Point Child Development Center
10.2008 - 04.2011
Center Director
The Sunshine House Early Learning Center
05.1998 - 02.2007
- Food Handler Certification
- ServSafe
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