Kirsten Orlando
Lancaster,NY
Summary
A strategic leader recognized for delivering transformative insights to intricate challenges and teams, merging analytical processes with results-oriented approaches. Possessing a diverse operational background encompassing pricing strategy, project management, continuous improvement, and HR; accompanied by an MBA and Lean Six Sigma Green Belt Certification. Diligent and agile, with a people-centric focus, committed to driving meaningful impact across cross-functional teams. Dedicated to continuous personal and professional growth, actively pursuing opportunities to consistently grow and challenge myself, while enhancing my knowledge and skillset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Business Operations Analyst
ACV Auctions
04.2022 - Current
- Assumed a leadership role, guiding an Onboarding project from inception to successful implementation; delivering an estimated $500K-1M reduction in fraud bad debts for Q1 2024
- Assisted in implementing a buy-fee increase initiative, generating an additional $30 per unit in revenue in Q1 2024
- Managed a program to distill 30+ processes into 5 processes; enabling us to collect an additional $400k in quarterly revenue by charging for services provided by our teammates
- Crafted comprehensive CRM Platform Strategy Outline, incorporating Salesforce Best Practices to launch a program designed to optimize ACV's customer relationship management tool.
Business Operations Analyst
ACV Auctions
04.2021 - 04.2022
- Collaborate cross-functionally with teams in the organization to flesh out, deliver, & action strategies to support COO & CEO
- Build models & analyses to support automation initiatives throughout the company
- Analyze monthly financial statements & customer KPIs, reporting, & escalation framework
- Establish reviews of pricing offerings & drive business planning in collaboration with team leads & executives
- Identify & deliver upon opportunities to improve communication, & process flow through sales enablement efforts
- Lead resourcing efforts to achieve near-term resourcing objectives across the Operations department.
HR Analyst – Temporary/Contract
Independent Health
11.2020 - 04.2021
- Developed automated method in Excel to convert job descriptions from Microsoft Word to new template
- Obtain data from Workday for audits to ensure accuracy of data during extended absence of HRIS Analyst.
Human Resources Generalist
Aleron Shared Resources
07.2020 - 11.2020
- Created a workforce analysis summary presentation to analyze turnover & employee data to make recommendations to senior leadership to improve employee experience & promote a healthy company culture
- Recommended compensation packages for positions based on benchmarking using Payfactors, Emsi, & diligence
- Provided a consultative perspective: streamlined processes in accordance with industry accepted practices.
Undergraduate Teaching Assistant – Introduction to Management Information Systems
University at Buffalo
08.2018 - 05.2020
- Learned SQL & Microsoft Access to help students build their own comprehensive databases in small groups
- Conduct & instruct 6 recitation sections of 25 students per class.
Human Resources Intern – Total Rewards
Delaware North
05.2019 - 03.2020
- Developed & executed a communication plan to cascade sensitive job details to 60,000 associates while supporting the CF project
- Built a long-term incentive model in Microsoft Excel to calculate various incentive targets per associate based on multiple variables
- Composed a VBA script to distribute mass, personalized emails to 5,000 associates.
Education
Master of Business Administration -
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK
Buffalo, NY06.2020
Bachelor of Science – Business Administration -
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK
Buffalo, NY06.2018
Skills
- Continuous Improvement
- Active Listening
- Project Planning
- Project Management
- Stakeholder Management
- KPI Tracking
- Pricing strategy
- Cost-benefit analysis
- Tableau Dashboards
- Salesforce CRM
- Business process improvement
- Microsoft Office Suite
- Financial Modeling
- Data Modeling
- Business Strategy
- SQL
- VBA
- HTML
- Strategic Planning
- Requirements Gathering
- Business Process Mapping
- Operations Management
Websites
Certification
- Lean Six Sigma Black Belt Classroom Course Completion, 12/2023
- Operations Management, eCornell, 04/2023
- Lean Six Sigma Green Belt, 03/2022
- Rising Star 2022 | Cystic Fibrosis Foundation – WNY Chapter, 10/2022
Leadership Experience
Graduate Team Mentor, Fall 2019,
- Selected by MBA faculty to coach & mentor a team of 6 MBA students guiding them through team development
- Led feedback sessions with students delivering competency & technical skill feedback based on performance
Timeline
Senior Business Operations Analyst
ACV Auctions
04.2022 - Current
Business Operations Analyst
ACV Auctions
04.2021 - 04.2022
HR Analyst – Temporary/Contract
Independent Health
11.2020 - 04.2021
Human Resources Generalist
Aleron Shared Resources
07.2020 - 11.2020
Human Resources Intern – Total Rewards
Delaware North
05.2019 - 03.2020
Undergraduate Teaching Assistant – Introduction to Management Information Systems
University at Buffalo
08.2018 - 05.2020
Master of Business Administration -
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK
Bachelor of Science – Business Administration -
UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK
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