Kirsten Pearson
Abilene
Summary
Dedicated and enthusiastic professional driven to deliver exceptional communication through active listening and creative problem-solving. Proactively prioritizes incoming requests for efficient and timely resolution. Committed to providing efficient troubleshooting and maintaining networks for the company’s overall success.
Overview
10
10
years of professional experience
Work History
Teacher
Madison Middle School
08.2023 - 05.2024
- Utilized positive communication
- Promoted integrity and respect
- Analyzed and evaluated performance metrics to identify areas of improvement
- Assessed personal strengths and weaknesses to develop valuable techniques and increase preparedness
- Planned, developed, executed detailed daily plans
- Maintained a safe and supportive working environment
- Participated in professional development training opportunities to advance knowledge and skills
- Conducted successful parent-teacher conferences to communicate student progress and foster parental engagement, involvement and cooperation
- Adapted quickly to problem situations while still keeping my composure
- Attended faculty meetings to enhance skills and build a collaborative culture
- Adhered to structured guidelines and policies
- Cultivated relationships with co-workers, parents and the community for complete support network
- Utilized technology daily through specific softwares, documentation, parental phone calls and written communication with parents/colleagues
Customer Service Representative
Freecon Free Construction Co
06.2022 - 08.2023
- Responded to customer inquiries via phone, email and chat
- Reached out to potential customers and existing customers to finalize their business
- Resolved customer complaints and issues, in a timely and professional manner
- Processed refunds, updated contracts and verified equipment returns
- Utilized Freshdesk software
Physical Education Pre-k-5th Grade + High School Coaching
Vernon High School
08.2020 - 05.2023
- Utilized positive communication
- Promoted integrity and respect
- Analyzed and evaluated performance metrics to identify areas of improvement
- Assessed personal strengths and weaknesses to develop valuable techniques and increase preparedness
- Planned, developed, executed detailed daily plans
- Maintained a safe and supportive working environment
- Participated in professional development training opportunities to advance knowledge and skills
- Conducted successful parent-teacher conferences to communicate student progress and foster parental engagement, involvement and cooperation
- Adapted quickly to problem situations while still keeping my composure
- Attended faculty meetings to enhance skills and build a collaborative culture
- Adhered to structured guidelines and policies
- Cultivated relationships with co-workers, parents and the community for complete support network
- Utilized technology daily through specific softwares, documentation, parental phone calls and written communication with parents/colleagues
Cashier & Sales Rep
Russell's Fireworks
06.2014 - 07.2021
- Received payments by cash, check or credit card
- Issued receipts, refunds and credits
- Provided customers with efficient and professional customer service, also provided any additional information and appropriately handled concerns
- Provided customer service to all new and returning members
- Performed daily maintenance tasks and used technology to better serve our customers
- Managed new and existing customer accounts
- Assisted customer in final sale of product
- Successfully up-selled customers
Education
Bachelor of Behavioral Science - All-Level Physical Education
Hardin-Simmons University
Abilene, Texas05.2019
High School Diploma -
Petrolia Consolidated Independent School District
Petrolia, Texas05.2014
Skills
- Dedicated & Hardworking
- Written Communication Skills
- Goal Oriented
- Time Management Skills
- Responsible and Reliable
- Interpersonal Communication Skills
- Highly Motivated
- Collaboration/Teamwork
- Organizational Skills
- Active Listener
- Leadership Skills
- Relationship Oriented
- Quick Learner
- Positive Mindset
Timeline
Teacher
Madison Middle School
08.2023 - 05.2024
Customer Service Representative
Freecon Free Construction Co
06.2022 - 08.2023
Physical Education Pre-k-5th Grade + High School Coaching
Vernon High School
08.2020 - 05.2023
Cashier & Sales Rep
Russell's Fireworks
06.2014 - 07.2021
Bachelor of Behavioral Science - All-Level Physical Education
Hardin-Simmons University
High School Diploma -
Petrolia Consolidated Independent School District
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