Kirsten Perez
Midland
Summary
Dynamic and dedicated professional with seven years of experience in customer service, adept at thriving in high-pressure environments while consistently enhancing guest satisfaction. Possesses strong skills in teamwork, communication, adaptability, problem-solving, and organization. Currently pursuing a degree in Radiology and eager to transition into a new career that leverages extensive customer service expertise. Ready to embrace new opportunities to contribute effectively to a team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
04.2025 - Current
- Delivered packages and goods to customers in a timely and efficient manner
- Demonstrated strong problem-solving skills when faced with unexpected road closures or traffic delays
- Cultivated positive relationships with regular customers through friendly interactions
- Adhered to all traffic laws and regulations while operating company vehicles
Server
Hook & Reel
03.2025 - 04.2025
- Provided exceptional customer service by promptly addressing guest inquiries and concerns
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Demonstrated strong knowledge of menu items, ingredients, allergens, specials, and promotions to assist guests with their selections
- Assisted servers in delivering food and beverages to tables, ensuring prompt and efficient service
Bartender/Server
Torino's Pizza Bar
11.2019 - 02.2025
- Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
- Developed extensive knowledge of mixology techniques, flavor profiles, and drink recipes to provide personalized recommendations to customers
- Efficiently handled cash transactions and accurately processed payments using POS system
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
- Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
Bartender
Little Woodrow's
12.2017 - 10.2019
- Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
- Managed cash transactions accurately and efficiently using POS system
- Worked collaboratively with kitchen staff to ensure accurate order preparation and timely delivery of food items
- Implemented strategies to improve efficiency in serving multiple guests simultaneously during peak hours
- Provided exceptional customer service by promptly greeting guests, taking accurate orders, and delivering food and beverages in a timely manner
Education
Radiology (College) -
Midland College
Midland, TX08-2027
High school diploma - undefined
Midland High School
Midland, TX06.2016
Skills
- Teamwork
- Time management
- Organizational skills
- Customer engagement
- Communication skills
- Fundamental mathematics
- Leadership
- Adaptability
- Positive attitude
- Attention to detail
Certification
- TABC Certified
- Driver's License February 2031
- Guard Card June 2025 to June 2027 Level II Security
- Food Handler Certification February 2024
Timeline
Delivery Driver
Amazon
04.2025 - Current
Server
Hook & Reel
03.2025 - 04.2025
Bartender/Server
Torino's Pizza Bar
11.2019 - 02.2025
Bartender
Little Woodrow's
12.2017 - 10.2019
High school diploma - undefined
Midland High School
Radiology (College) -
Midland College
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