Kirsten Phillips
Dundalk,MD
Summary
Organized Patient Service Representative with 2 years of healthcare experience. Eager to expand my knowledge within the office and grow in my position.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator
Medstar Medical Group
Dundalk, MD
04.2022 - Current
- Responded effectively to difficult situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Organized job aides within the office space to improve overall efficiency among team members when there were questions.
- Demonstrated excellent customer service to portray a welcoming and professional environment for patients.
- Verified patient's insurance eligibility and benefits coverage.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Completed assigned daily tasks such as scanning documents, working the fax queue, calling patients who request online appointments and returning calls to patients who leave voicemails.
- Handled incoming calls, and would send messages to the clinical staff according to the patients needs.
- Built and maintained positive working relationships with patients and staff.
Access Specialist
MedStar Health
Bel Air, MD
08.2021 - 04.2022
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Provided excellent customer service while managing high call volumes.
- Answered incoming calls, scheduled appointments and filed medical records.
- Handled daily administrative tasks such as scanning documents, mailing letters, sending messages, working the fax queue and returning calls to patients who left voicemails.
Assistant Manager
Sweet Frog
Dundalk, MD
08.2020 - 07.2021
- Developed strong working relationships with staff, creating a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reports and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Handled the cleanliness of machinery and consulted with upper management to coordinate cleanings and supply orders.
- Took over operation of the store when appointed the Manager, became Assistant Manager 6 months into the job and was offered the Manager position 2 months later.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Hostess Trainer
Texas Roadhouse
Dundalk
08.2018 - 08.2020
- Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
- Offered assistance where it was needed using my cross training knowledge.
- Maintained clean and organized front-of-house areas.
- Handled responsibility for supplies in the front of house, such as stocking plates, napkins, peanuts and the steak display.
Education
High School Diploma -
Sparrows Point High School
Sparrows Point, MD06.2020
Skills
- Problem Solving
- Computer Proficiency (IDX, Medconnect, Microsoft Word and Excel (beginner))
- Empathy and Compassion
- Team Collaboration
- Professionalism
- Excellent Multi-Tasker
- Customer Service
- Telephone Etiquette
- Time Management
- Punctual and Hardworking
Certification
CPR Certified- Renewed 2023
Timeline
Patient Service Coordinator
Medstar Medical Group
04.2022 - Current
Access Specialist
MedStar Health
08.2021 - 04.2022
Assistant Manager
Sweet Frog
08.2020 - 07.2021
Hostess Trainer
Texas Roadhouse
08.2018 - 08.2020
High School Diploma -
Sparrows Point High School