Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirsten Phillips

Dundalk,MD

Summary

Organized Patient Service Representative with 2 years of healthcare experience. Eager to expand my knowledge within the office and grow in my position.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Service Coordinator

Medstar Medical Group
04.2022 - Current
  • Responded effectively to difficult situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
  • Organized job aides within the office space to improve overall efficiency among team members when there were questions.
  • Demonstrated excellent customer service to portray a welcoming and professional environment for patients.
  • Verified patient's insurance eligibility and benefits coverage.
  • Scheduled appointments to enter appointment date and time into computerized scheduler.
  • Collected patient co-pay and issued receipt to confirm payment.
  • Completed assigned daily tasks such as scanning documents, working the fax queue, calling patients who request online appointments and returning calls to patients who leave voicemails.
  • Handled incoming calls, and would send messages to the clinical staff according to the patients needs.
  • Built and maintained positive working relationships with patients and staff.

Access Specialist

MedStar Health
08.2021 - 04.2022
  • Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
  • Provided excellent customer service while managing high call volumes.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Handled daily administrative tasks such as scanning documents, mailing letters, sending messages, working the fax queue and returning calls to patients who left voicemails.

Assistant Manager

Sweet Frog
08.2020 - 07.2021
  • Developed strong working relationships with staff, creating a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reports and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Handled the cleanliness of machinery and consulted with upper management to coordinate cleanings and supply orders.
  • Took over operation of the store when appointed the Manager, became Assistant Manager 6 months into the job and was offered the Manager position 2 months later.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Hostess Trainer

Texas Roadhouse
08.2018 - 08.2020
  • Boosted restaurant reputation by consistently providing a warm and welcoming environment for guests.
  • Offered assistance where it was needed using my cross training knowledge.
  • Maintained clean and organized front-of-house areas.
  • Handled responsibility for supplies in the front of house, such as stocking plates, napkins, peanuts and the steak display.

Education

High School Diploma -

Sparrows Point High School
Sparrows Point, MD
06.2020

Skills

  • Problem Solving
  • Computer Proficiency (IDX, Medconnect, Microsoft Word and Excel (beginner))
  • Empathy and Compassion
  • Team Collaboration
  • Professionalism
  • Excellent Multi-Tasker
  • Customer Service
  • Telephone Etiquette
  • Time Management
  • Punctual and Hardworking

Certification

CPR Certified- Renewed 2023

Timeline

Patient Service Coordinator

Medstar Medical Group
04.2022 - Current

Access Specialist

MedStar Health
08.2021 - 04.2022

Assistant Manager

Sweet Frog
08.2020 - 07.2021

Hostess Trainer

Texas Roadhouse
08.2018 - 08.2020

High School Diploma -

Sparrows Point High School

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Kirsten Phillips