Kirsten Pinkham
Toledo
Summary
Retail management professional prepared to drive store performance and enhance customer experiences. Expertise in operational efficiencies and staff development. Known for fostering collaborative team environments and adapting to dynamic retail challenges. Proficient in sales strategies and inventory control.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
Russell Cellular Verizon Wireless
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Rotated merchandise and displays to feature new products and promotions.
Warehouse Associate
The Home Depot Inc
07.2020 - 02.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Manager
Clubhouse Pizza
11.2014 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Education
High School Diploma -
Ayersville High School
Ayersville, OH05-2017
No Degree - Interior Design
Four County Career Center
Archbold, OH05-2017
Skills
- Customer service
- Decision-making
- Problem-solving
- Attention to detail
- Staff training and development
- Team collaboration
- Multitasking and organization
- Store operations
Certification
- OSHA Certification
Timeline
Store Manager
Russell Cellular Verizon Wireless
07.2024 - Current
Warehouse Associate
The Home Depot Inc
07.2020 - 02.2022
Manager
Clubhouse Pizza
11.2014 - 04.2019
- OSHA Certification
High School Diploma -
Ayersville High School
No Degree - Interior Design
Four County Career Center
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