Kirsten Plater
Chesapeake Beach
Summary
Highly organized and detail‑oriented administrative professional with over six years of experience supporting financial and clerical operations in compliance with county and state regulations. Skilled in tax billing, payment processing, account reconciliation, and maintenance of accurate fiscal and property records. Demonstrated ability to interpret and apply financial procedures, verify and record payments, and ensure proper documentation of deeds, licenses, and tax accounts. Proficient in Microsoft Office, QuickBooks, and Tyler MUNIS systems, with a strong commitment to accountability, confidentiality, and delivering courteous, efficient service to the public.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Temporary Treasurer Clerk
Calvert County Government
175 Main St. Prince Frederick, Md 20732
10.2024 - Current
- Receive, verify, and accurately process county payments including tax, water, and sewer accounts.
- Lead the deed examination process, including intake management, comprehensive review, and final approval to ensure compliance and accuracy.
- Calculate and apply tax bill amounts while maintaining precise financial and accounting records.
- Process and reconcile daily cash transactions and perform cash register settlements.
- Issue animal licenses, dog tags, and other county permits in compliance with county regulations.
- Provide courteous and efficient assistance to the public regarding taxes, payments, and licensing inquiries.
- Manage incoming telephone calls, correspondence, and payment-related mail.
- Maintain and disburse petty cash funds while ensuring proper documentation and accountability.
- Assist with tax sale preparation, financial audits, and monthly reporting requirements.
- Maintain databases for tax refunds, credits, and excise taxes to ensure accurate financial tracking.
- Perform general administrative and clerical duties to support departmental operations.
Office Manager's Assistant
Spriggs Coaches
Sunderland, MD
08.2024 - 05.2025
- Provide administrative support to ensure efficient daily office operations.
- Maintain organized filing systems and complete data entry and documentation management tasks.
- Coordinate office inventory by managing ordering, purchasing, and supply tracking.
- Manage phone and email communications while addressing client and internal inquiries professionally.
- Assist with financial documentation and budget monitoring to support cost control initiatives.
- Process incoming and outgoing mail and maintain accurate office records.
Guest Service Associate
Sfoglina Van Nest
Washington, D.C.
06.2022 - 12.2022
- Delivered exceptional customer service by greeting and assisting guests in a professional hospitality environment.
- Managed reservations and coordinated seating arrangements to maintain efficient dining operations.
- Responded to customer inquiries and provided detailed menu guidance to enhance guest satisfaction.
- Maintained organized front-of-house operations while supporting servers and team members during high-volume service.
- Managed incoming phone calls and guest requests while multitasking in a fast-paced environment.
Nail Technician & Client Services Specialist
Spa One
Dunkirk, MARYLAND
12.2021 - 06.2022
- Scheduled, reserved, and booked appointments for clientele for nail and spa services
- Handled all aspects of customer service, including greeting customers, answering questions, and providing advice on product selection
- Maintained accurate records of client information, including contact details, payment information, and treatment history.
- Perfected manicures, pedicures, and artificial applications, keeping up with demands of current trends
Front Desk Receptionist
Spa One
Dunkirk, MD
08.2020 - 11.2021
- Managed front desk operations by greeting visitors, coordinating appointments, and providing administrative support.
- Operated multi-line phone systems and directed calls to appropriate staff members.
- Maintained an organized and professional reception area to ensure positive first impressions.
- Processed payments, deposits, and service transactions with accuracy and professionalism.
Car Wash Attendant
Auto Spa
Huntingtown, MD
01.2020 - 07.2020
- Collaborated with team members to maintain efficient workflow during high-volume periods.
- Assisted customers in selecting appropriate car wash services based on individual needs.
- Processed cash and credit card transactions accurately while providing courteous customer service.
- Maintained a clean and organized work environment and ensured equipment remained in proper working condition.
- Followed company safety standards and participated in training on new equipment, techniques, and procedures.
- Performed routine maintenance tasks to support operational efficiency and service quality.
Office Manager
Spriggs Coaches ( Bus Company)
Dunkirk, MARYLAND
07.2017 - 11.2019
- Provided professional and timely resolution of customer inquiries and service concerns.
- Reviewed financial records and ledgers to identify and resolve discrepancies with accounting staff.
- Prepared purchase orders and routed documentation for management approval.
- Maintained confidential personnel and organizational records in accordance with company policies.
- Coordinated staff scheduling to ensure appropriate staffing levels and operational efficiency.
- Managed office budgets and assisted with payroll processing and financial documentation.
- Analyzed operational data to identify trends and recommend process improvements.
- Prioritized administrative tasks and managed multiple responsibilities in a fast-paced office environment.
- Maintained an organized office environment to support productivity and efficient operations.
- Handled sensitive company information with discretion and strict confidentiality.
- Delivered excellent customer service through professional phone and email communication.
Childcare Assistant
Open Hands & Hearts Daycare
Huntingtown, MD
08.2016 - 10.2019
- Planned and implemented age-appropriate educational and recreational activities to support child development.
- Maintained a clean and sanitary classroom environment through routine disinfection of toys and surfaces.
- Encouraged positive behavior and social interaction through structured activities and guidance.
- Utilized behavior management strategies to address and prevent disruptive behavior.
- Assisted the lead teacher with daily routines including meals, activities, and rest periods.
- Responded promptly and effectively to medical situations or injuries while ensuring child safety.
- Assisted children with developmental milestones such as potty training using patient guidance.
- Managed conflicts between children while promoting respectful communication and cooperation.
- Provided individualized support to children with special needs when necessary.
- Maintained organized classroom spaces conducive to learning and safety.
- Built positive relationships with parents to ensure effective communication regarding child care and development.
- Supervised outdoor activities while maintaining strict attention to child safety.
Education
University of Maryland Global Campus
Hyattsville, MDHigh School Diploma -
Huntingtown High School
Huntingtown, MD06-2019
Skills
- Accounts Receivable / Payable
- Cash Handling & Reconciliation
- Deed Examination
- Audit Preparation
- Payment Posting
- Public Relations
- Database Management
- Microsoft Office
- MUNIS
- Compliance & Confidentiality
Certification
- CPR
- Certified Medical Assistant
Timeline
Temporary Treasurer Clerk
Calvert County Government
10.2024 - Current
Office Manager's Assistant
Spriggs Coaches
08.2024 - 05.2025
Guest Service Associate
Sfoglina Van Nest
06.2022 - 12.2022
Nail Technician & Client Services Specialist
Spa One
12.2021 - 06.2022
Front Desk Receptionist
Spa One
08.2020 - 11.2021
Car Wash Attendant
Auto Spa
01.2020 - 07.2020
Office Manager
Spriggs Coaches ( Bus Company)
07.2017 - 11.2019
Childcare Assistant
Open Hands & Hearts Daycare
08.2016 - 10.2019
University of Maryland Global Campus
High School Diploma -
Huntingtown High School