Kirsten P. West
Denver,CO
Summary
Dynamic Police Records Manager with extensive experience managing law enforcement records and databases. Proven ability to enhance operational efficiency while ensuring the confidentiality of sensitive information and adherence to legal standards. Successfully implemented organizational systems that improved access to critical data, leading to streamlined processes. Adept in overseeing personnel and training staff on record-keeping protocols, fostering a culture of accuracy and compliance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Police Records Manager
City of Lakewood
Lakewood, CO
03.2017 - Current
- Analyzes, designs, and implements computer information systems
- Chairs and serves on committees
- Develops, coordinates and conducts research for special projects
- Establishes goals, develops and administers Records Section budget
- Assessed job performance of Records Supervisors, Information Management Systems Analysts, and Police Records Administrative Technicians.
- Interacts with other police divisions and city departments on matters of mutual interest
- Delivers oral presentations to City manager and council, command staff, recruit and citizen police academies, seminars
- Assists with the selection of supervisors and other personnel in the section
- Manages relevant accreditation activities, internal and external audits
- Plans, organizes, directs, and evaluates Records Section operations
- Oversees dissemination, storage, retrieval, retention, and disposition activities
- Evaluated current processes used for managing electronic records within the department and recommended improvements where necessary.
- Provided guidance on technical issues regarding digital records management systems.
- Compiled statistical summaries from various sources including arrest reports, incident reports and court filings.
Police Records Supervisor
06.2016 - 03.2017
- Initiates, plans, directs, and monitors records personnel in performing daily police records activities.
- Handles supervisory responsibilities while demonstrating proficiency in all tasks related to the Police Information Management Technician position.
- Maintains, manages, and oversees the release of highly confidential and sensitive information, including medical, juvenile, sealed, and deleted records.
- Authorizes the release of police reports, using knowledge of records release laws and liability issues surrounding them,
- Managed workforce planning fulfilling minimum staffing criteria.
- Monitored and documented job performance through formal reviews.
- Trains and directs the training of new employees and cross-trains employees.
- Conducts training sessions for sworn and civilian personnel in police information systems.
- Certifies as a CCIC/NCIC terminal operator.
- Collaborated with department supervisors to ensure seamless daily records management.
Supervisor
Denver 911 Communications
06.2015 - 06.2016
- Directed workforce activities for up to 30 team members each shift.
- Managed high-priority incident response operations.
- Completed notifications for critical incidents as needed, including contacting command staff.
- Send reverse 911 notifications, and facilitate the alerting system (Amber Alerts, Medina Alerts, etc.).
- Handled queries related to incident procedures during management operations.
- Distribute shift details and operations plans to the proper channels and monitor all relevant radio traffic.
- Delivered crucial coaching during medical emergencies.
- Answer external phone lines from detectives requesting research on incident numbers and audio requests.
- Responsible for a team of ten employees regarding quality assurance audits and annual reviews.
- Created comprehensive conference notes and disciplinary documents for every employee.
- Assisted in training new hires on proper procedures and protocols related to communications operations.
- Performed Quality Assurance and Quality Control reviews of audio recordings of 911 calls.
Operator
Denver 911 Communications
01.2013 - 06.2015
- Maintained current knowledge of changing policies and procedures for police calls.
- Handled all emergency calls efficiently, including medical and fire situations.
- Evaluated critical incidents during thorough audit sessions.
- Verified and documented critical details for incident locations.
- Conveyed critical information from complainants during crises.
- Coordinated assistance to ensure accurate delivery and documented essential data.
- Ensured accuracy of data entered into CAD system for tracking purposes.
- Attended training sessions as required to maintain proficiency in job duties and stay up-to-date on new policies and procedures.
- Monitored multiple radio frequencies for incoming calls, dispatched personnel and equipment as needed.
Customs Broker
Gallagher Transport
07.2011 - 02.2012
- Organized incoming files for distribution to other brokers.
- Verified passports, visas, and inventories for accuracy before US customs clearance.
- Streamlined process to ensure all mandatory data was included in customs documentation.
- Ensured all items were submitted punctually by overseeing schedule.
Professional Research Assistant
University of Colorado/Boulder
06.2006 - 07.2011
- Oversaw multiple brain imaging studies ensuring meticulous organization.
- Facilitated numerous studies involving superior communication and interpersonal abilities.
- Conducted data analysis and presentations, requiring advanced computer skills.
- Constructed intuitive data visualizations to enhance performance analysis.
- Secured university funding through meticulous government grant writing.
- Collaborated with primary investigators to align their expectations with requirements.
- Collaborated with internal review boards to ensure ethical standards for human subjects.
- Enhanced mental health questionnaires for attentional deficit assessment.
- Served as clinical witness during one-on-one questioning of personal trauma.
General Manager
Hampton Inn
02.2007 - 03.2011
- Managed front desk operations seamlessly.
- Explained amenities and implemented effective selling techniques.
- Created staff schedules and mediated meetings effectively
- Ensured compliance with brand standards in all administrative tasks.
- Addressed all employee and facility emergencies promptly.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Analyzed market trends to inform business decisions and strategies.
- Mitigated business risks by working closely with staff members and assessing performance.
Manager, Operational Coordinator
AMC Movie Theatres
01.2000 - 01.2005
- Supervised a 12-member crew on food preparation, and scheduled theatre operations for cleaning and maintenance.
- Handled vault operations, ensuring the accurate balance of substantial amounts from numerous cashier points in different concessions.
- Utilized advanced organizational skills to manage tasks efficiently.
- Ensured accurate tracking of all incoming funds.
- Developed a reward initiative to boost upselling motivation.
- Managed inventory operations adhering to precise balancing requirements.
- Managed recruitment and termination procedures for staff.
- Scheduled and managed needs for crew exceeding 150 members.
Education
Bachelor of Arts - Psychology
University of Colorado At Boulder
Boulder, CO09-2008
Skills
- Records Management
- Policy Implementation
- Team Development
- Systems Analysis Expertise
- Content Quality Assurance
- Confidentiality
- Process Improvements
- Operations Management
Certification
- Colorado Records Management Certification
- Colorado Bureau of Investigation (CBI) Certification
- Lean Six Sigma Green Belt Certification
References
References available upon request.
Timeline
Police Records Manager
City of Lakewood
03.2017 - Current
Police Records Supervisor
06.2016 - 03.2017
Supervisor
Denver 911 Communications
06.2015 - 06.2016
Operator
Denver 911 Communications
01.2013 - 06.2015
Customs Broker
Gallagher Transport
07.2011 - 02.2012
General Manager
Hampton Inn
02.2007 - 03.2011
Professional Research Assistant
University of Colorado/Boulder
06.2006 - 07.2011
Manager, Operational Coordinator
AMC Movie Theatres
01.2000 - 01.2005
- Colorado Records Management Certification
- Colorado Bureau of Investigation (CBI) Certification
- Lean Six Sigma Green Belt Certification
Bachelor of Arts - Psychology
University of Colorado At Boulder
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