- Crafting and DIY Projects
- Making collages/multi media art for friends and family
- Avid Reader
- Mindfulness Practices
- Learning new cooking techniques and expanding my culinary skills
- Watching Movies and TV Shows
Kirsten Reddy
Customer Service Representative
Milwaukee
Summary
Dynamic Customer Service Representative with a proven track record at Kroger, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective conflict management. Recognized for strong product knowledge and adaptability, contributing to team success by mentoring new hires and improving overall customer satisfaction.
Overview
15
15
years of professional experience
1
1
Language
Work History
Customer Service Representative
Kroger
09.2010 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Fond Du Lac Highschool
05.2001 -
No Degree -
UW Milwaukee
05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Adaptability and flexibility
Customer relations
Critical thinking
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Supervised team of 15 staff members.
Interests
Timeline
Customer Service Representative
Kroger
09.2010 - Current
High School Diploma -
Fond Du Lac Highschool
05.2001 -
No Degree -
UW Milwaukee
05.2001 -
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