Kirsten Rice
San Diego,CA
Summary
A customer satisfaction driven individual seeking to apply skillset to a broader business context. Known for quality leadership skills and excellent time management. Always looking for the most efficient practices to contribute to finding the best results. A team player who shows up with a positive and friendly attitude. Has a strong work ethic, always willing to put in the time to complete the task at hand correctly.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Sales Associate
Dividend Finance
07.2022 - 12.2023
- Main point of contact for Solar Sales Representatives through use of phone calls, emails and text messages
- Assisted with active deals in pipeline, answered questions regarding processes, timelines, loan terms and change orders to existing loans
- Created user accounts for representatives, managers and administrators on company's platform where applications and loan documents were generated
- Walked new representatives through each section of platform and application process and answered all questions
- Handled all inbound and outbound text messages, phone calls and emails from sales reps, admins from installation companies and interested prospects
- Promptly assisted admins with funding requirements, loan timelines and any other questions or concerns with platform
- Oversaw 5 daily reports to ensure applications accurately moved through each stage of loan in timely manner and reminded partners of deadlines
- Used CRM software to update client information and track sales metrics
- Collaborated with members of Sales team to cross-reference information and share best practices
- Worked with different departments to make sure applications and project photos met guidelines and funding requirements
- Participated in training sessions to improve communication and sales skills and learn about latest industry trends
Cafe Manager
Bella Vista
04.2019 - 06.2022
- Responsible for ordering all food and drink products and maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food on weekly basis and cultivated strong vendor relationships
- Allocated all vendor invoices, reported to accounts payable and filed once transactions were completed
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
- Managed catering inquiries from company email and worked alongside catering team to figure out food quantities needed for events
- Made espresso beverages and tended to bar area
- Received plates from kitchen window, added finishing touches and brought to tables or directed them where to go
- Maintained professional work environment for all employees
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Minimized risks of cross-contamination by adhering to Federal and State Health and Safety regulations
- Developed and implemented strategies to promote cafe products and increase sales
- Oversaw food preparation and monitored safety protocols
Store Manager
Vinny's Deli & Pasta
01.2013 - 12.2018
- Welcomed customers in and assisted with all requests or questions
- Responsible for making financial payments to vendors and checkbook management
- Created invoices on QuickBooks
- Managed purchasing, sales, marketing and customer account operations efficiently
- Made weekly rotating schedule for staff members
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Displayed food items and merchandise in eye appealing way
- Helped prepare food for catering events and dropped off to homes/businesses when needed and delivered wholesale products to local businesses
- Ensured customer satisfaction by providing freshly prepared food in timely manner
- Managed inventory control, cash control, and store opening and closing procedures
- Directed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
Bartender
O'Connors Public House
01.2016 - 12.2017
- Welcomed clients who came in to eat or drink in friendly manner
- Served high customer volumes during special events, nights, and weekends
- Created strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty
- Provided fun and safe environment while adhering to state laws regarding alcoholic beverage services and customer regulations
- Maintained impeccably clean, attractive and well-stocked bar area
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Server
Four Brother's
01.2012 - 12.2013
- Set positive tone for entire dining experience as first point of contact for incoming guests
- Provided customer support regarding restaurant menu
- Ensured customer satisfaction by providing timely service
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular clients
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints quickly and professionally to maintain positive reputation
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently
Education
Regents Diploma -
Pawling High School
Pawling, NY06.2012
Skills
- Business and employee management
- Exceptional customer service
- Friendly and outgoing
- Strong leadership and communication
- Time management
- Organizational skills
- Personal training
- CRM Software
Certification
- Certified Personal Trainer, 03/01/21 - 03/01/25
- Certified Nutrition Coach, 05/01/21 - 03/01/25
Timeline
Sales Associate
Dividend Finance
07.2022 - 12.2023
Cafe Manager
Bella Vista
04.2019 - 06.2022
Bartender
O'Connors Public House
01.2016 - 12.2017
Store Manager
Vinny's Deli & Pasta
01.2013 - 12.2018
Server
Four Brother's
01.2012 - 12.2013
Regents Diploma -
Pawling High School
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