Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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KIRSTEN RICE

San Diego,CA

Summary

Dynamic and results-driven professional with over ten years of experience in customer service. Adept at identifying customer needs, providing tailored solutions, and resolving issues promptly to ensure high levels of satisfaction and loyalty. Strong interpersonal and communication skills with a keen ability to build rapport and foster lasting relationships. Committed to leveraging in-depth product knowledge and a customer-centric approach to exceed expectations and contribute to organizational success.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Success Specialist

Appstar Financial
03.2024 - Current
  • Facilitate new client onboarding process through proofreading and submitting new applications, reviewing thoroughly for accuracy, pricing and compliance
  • Work directly to resolve challenges with Sales to ensure all applications are reviewed in a timely manner with minimal rejections
  • Answer approximately 50 incoming calls and emails from merchants and other consultants, providing a white glove service during all internal and external interactions
  • Assist active merchants with account questions ex: billing, account updates, legal information and any other support related issues
  • Complete a wide range of detailed and time-sensitive processes, while communicating across different departments to resolve merchant account issues
  • Provide assistance to other members of the team

Solar Sales Associate

Dividend Finance
07.2022 - 12.2023
  • Main point of contact for Sales Representatives to support and guide them through solar and home efficiency financing process
  • Walked new representatives through application process and company's platform, assisted with active deals in pipeline and answered questions regarding loan terms
  • Created user accounts for representatives, managers and administrators
  • Handled all inbound and outbound text messages, phone calls and emails from sales reps, administrators from installation companies and interested prospects
  • Promptly assisted admins with funding requirements, loan timelines and any other questions or concerns with platform
  • Oversaw 5 daily reports to ensure applications accurately moved through each stage of loan in timely manner and reminded partners of deadlines
  • Used CRM software to update client information and track sales metrics
  • Collaborated with members of Sales team to cross-reference information and share best practices
  • Worked with different departments to make sure applications and project photos met guidelines and funding requirements
  • Participated in training sessions to improve communication and sales skills and learn about latest industry trends.

Cafe Manager

Bella Vista
04.2019 - 06.2022
  • Responsible for ordering all food and drink products and maintained effective supply levels by monitoring and reordering food stock and dry goods
  • Purchased food on weekly basis and cultivated strong vendor relationships
  • Developed and implemented strategies to promote cafe products and increase sales
  • Allocated all vendor invoices, reported to accounts payable and filed once transactions were completed
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty
  • Managed catering inquiries from company email and worked alongside catering team to figure out food quantities needed for events
  • Made espresso beverages, tended to the bar and expedited food
  • Maintained professional work environment for all employees
  • Oversaw calendar to manage schedule for 15 staff and organize shifts for adequate coverage
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service
  • Minimized risks of cross-contamination by adhering to Federal and State Health and Safety regulations
  • Oversaw food preparation and monitored safety protocols.

Store Manager

Vinny's Deli
01.2013 - 12.2018
  • Welcomed customers in and assisted with all requests and questions
  • Responsible for making financial payments to vendors, checkbook management, and creating invoices on QuickBooks
  • Made weekly rotating schedule for 10 staff members
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
  • Displayed food items and merchandise in eye appealing way
  • Helped prepare food for catering events and dropped off to homes/businesses when needed and delivered wholesale products to local businesses
  • Ensured customer satisfaction by providing freshly prepared food in timely manner
  • Managed store opening and closing procedures
  • Directed store employees successfully in fast-paced environment through proactive communication and positive feedback
  • Established and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

High school or equivalent -

Pawling High School
Pawling
06.2012

Skills

  • Multitasking and organizational abilities
  • CRM software
  • Account management
  • Sales operations support
  • Interpersonal skills
  • Time management
  • Client coaching
  • Positive attitude

Certification

  • Certified Personal Trainer, 03/2021, 03/2025
  • Certified Nutrition Coach, 05/2021, 03/2025

Timeline

Customer Success Specialist

Appstar Financial
03.2024 - Current

Solar Sales Associate

Dividend Finance
07.2022 - 12.2023

Cafe Manager

Bella Vista
04.2019 - 06.2022

Store Manager

Vinny's Deli
01.2013 - 12.2018

High school or equivalent -

Pawling High School

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KIRSTEN RICE