Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Robicheaux

Midland,TX

Summary

Determined professional with dedication to hard work and willing to learn. To obtain gainful employment with a company who can utilize my skills and offers opportunity for advancement.

Overview

29
29
years of professional experience

Work History

Receptionist

USA Truck And Trailer
06.2022 - 02.2024
    • Greeted incoming visitors and clients professionally and provided friendly, knowledgeable assistance.
    • Confirmed appointments, communicated with clients, and updated client records.
    • Kept reception area clean and neat to give visitors positive first impression.
    • Answered phone promptly and directed incoming calls to correct offices.
    • Order parts for shop/ongoing jobs
    • Bill out invoice to Clients
    • Handled cash transactions and maintained sales and payments records accurately.
    • Restocked supplies and submitted purchase orders to maintain stock levels.
    • Responded to inquiries from callers seeking information.
    • Resolved client problems and complaints.
    • Corresponded with clients through email, telephone, or postal mail.
    • Provided clerical support to company employees by copying, faxing, and filing documents.

Veterinary Receptionist

ROBICHEAUX
10.2019 - 01.2021

    • Obtained patient information,entered patient demographics,greeting patients and guarantor calls
    • Updating patient data, developing payment plans, and preparing invoices.
    • Coordinated patient scheduling, check-in, check-out and payments for billing.
    • Maintained office and waiting room, keeping common areas clean and tidy.
    • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
    • Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
    • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
    • Answered owner animal health questions and advised on best care practices.
    • Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
    • Maintained current and accurate medical records for patients.
    • Organized paperwork such as charts and reports for office and patient needs.
    • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
    • Entered data from pet records and office visits into computer system.
    • Managed multi-line phone system and pleasantly greeted patients.

Veterinary Receptionist

Haughton Animal Hospital
02.2017 - 08.2019
  • Provide customer service such as greet customers, answer questions, process incoming patients, and handle payments
  • Answer phone calls, which may involve answering questions and screening and scheduling appointments
  • Handle incomingand outgoing mail and email.

Medical Billing Clerk

Medical Legal Consulting
06.2006 - 07.2008
    • In charge of calculating and collecting payments for medical procedures and services
    • Work includes updating patient data, developing payment plans, and preparing invoices
    • Work in medical administrative offices to ensure that patients are billed quickly and accurately
    • Filed and updated patient information and medical records.

Dental Receptionist

Dr.Tony Soileau
08.2004 - 06.2006
    • Greeting and welcoming patients to the practice
    • Scheduling, rescheduling, or canceling appointments as needed
    • Assisting patients to fill out information forms
    • Preparing patients' charts and daily schedules for the dental staff
    • Updating patient records and documenting recent treatments and procedures
    • Scheduling follow-up appointments and providing telephonic reminders
    • Communicating with medical insurance providers to determine if patients are required to make co-payments
    • Verifying methods of payment and collecting payments as needed
    • Performing general office duties, such as answering telephones, photocopying, filing and faxing.
    • Scheduled, rescheduled, and cancelled appointments for dental patients.

Medical Billing Clerk

Acadiana Computer Systems Inc.
03.2002 - 08.2004
    • Prepared billing statements for patients and verified correct diagnostic coding.
    • Reviewed patient records, identified medical codes and created invoices for billing purposes.
    • Communicated with insurance providers to resolve denied claims and resubmitted.
    • Posted payments and collections on regular basis.
    • Reviewed patient diagnosis codes to verify accuracy and completeness.
    • Filed and updated patient information and medical records.

Caregiver/Personal Assistant

We Care Home Health Services
01.1995 - 03.2002
    • Work in the home and help clients with daily activities, such as bathing and bathroom functions, feeding, grooming, takingmedication, and some housework
    • Help clients make and keep appointments with doctors, provide or arrangetransportation and serve as a companion for their clients.

Education

High School Diploma -

St.Martinville Sr.High
Saint Martinville, LA
05.1997

Skills

    • Appointment Scheduling
    • Client interaction
    • Insurance claims
    • Medical office administration
    • Electronic Medical Records
    • Insurance Verification
    • Payment collection
    • Reminder calls
    • Patient Scheduling
    • Organization and Efficiency
      • Office Supply Inventory Control
      • Telephone Skills
      • Mail Handling
      • Shipping and Receiving
      • QuickBooks
      • Supply Management
      • Manage Files
      • Answer Telephone Calls
      • Billing and Payment Processing

Timeline

Receptionist

USA Truck And Trailer
06.2022 - 02.2024

Veterinary Receptionist

ROBICHEAUX
10.2019 - 01.2021

Veterinary Receptionist

Haughton Animal Hospital
02.2017 - 08.2019

Medical Billing Clerk

Medical Legal Consulting
06.2006 - 07.2008

Dental Receptionist

Dr.Tony Soileau
08.2004 - 06.2006

Medical Billing Clerk

Acadiana Computer Systems Inc.
03.2002 - 08.2004

Caregiver/Personal Assistant

We Care Home Health Services
01.1995 - 03.2002

High School Diploma -

St.Martinville Sr.High

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Kirsten Robicheaux