KIRSTEN RYNES
Alpharetta,GA
Summary
At Empower Wealth Management, I excelled as a Customer Service Representative, leveraging my critical thinking and active listening skills to enhance customer satisfaction significantly. I adeptly managed high-stress situations, leading to increased loyalty and repeat business, showcasing my ability to resolve conflicts with empathy and efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Empower Wealth Management
Charleston, SC
02.2021 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Fort Dorchester
North Charleston, SC05-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Conflict resolution
- Complaint handling
Timeline
Customer Service Representative
Empower Wealth Management
02.2021 - 02.2025
High School Diploma -
Fort Dorchester