Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Timeline
Generic

Kirsten Santa Maria

Andover,MN

Summary

Dynamic Customer Supply Chain Consultant with Kimberly-Clark, skilled in inventory planning and problem-solving. Achieved over $5M in additional revenue through strategic initiatives and enhanced service levels. Proficient in data analysis and communication, driving process improvements and fostering strong relationships with distribution partners. Passionate about optimizing supply chain performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Supply Chain Consultant-Target Team

Kimberly-Clark
Minneapolis, MN
01.2023 - Current
  • Utilized collaborative planning and inventory management to optimize fill rates and sales performance.
  • Leveraged short-term demand forecasts to recommend stock level adjustments for maximum sales opportunities.
  • Led strategic end-to-end initiatives, achieving year-over-year improvements in service, inventory, and cost efficiency.
  • Validated purchase order activity by analyzing forecasts and sales volumes, implementing corrective actions as needed.
  • Conducted ad hoc analyses to meet requests from customers and internal stakeholders.

Senior Vendor Managed Inventory Analyst

nVent Hoffman
01.2017 - 12.2022
  • Managed replenishment for over 200 distributor locations, overseeing $80M in inventory and $400M in annual gross sales.
  • Developed long-term relationships with key distribution partners through prompt service.
  • Delivered reports to senior leaders, highlighting performance and driving process improvements.
  • Generated over $5M in additional annual revenue via strategic promotional stock programs.
  • Employed analytical models to establish and track key performance metrics.
  • Recommended cost-cutting measures and enhancements to supply chain processes, focusing on asset utilization and performance measurement.

Vendor Managed Inventory Analyst

Pentair Equipment Protection - Hoffman
08.2013 - 12.2016
  • Managed replenishment and account details for 120+ distributor locations, overseeing $20M in inventory and $150M in annual sales.
  • Extracted and manipulated large datasets to monitor inventory levels and sales performance.
  • Established effective working relationships to enhance collaboration across teams.
  • Utilized analytical skills to devise solutions for complex challenges.
  • Acquired substantial expertise in data entry, analysis, and reporting.

Customer Service Representative

Pentair Equipment Protection - Hoffman
05.2012 - 07.2013
  • Entered orders, quotes, and performed order reconciliation using JD Edwards ERP system.
  • Managed customer inquiries and suggestions with professionalism and courtesy.
  • Addressed high volume of customer calls, ensuring minimal wait times.
  • Delivered general and technical knowledge of Hoffman enclosures through phone and email support.
  • Diagnosed customer issues to identify root causes and resolve product or service complaints.

Education

Bachelor of Science - Business Intelligence

Capella University
Minneapolis, MN
12.2019

Skills

  • Inventory planning
  • Problem solving
  • Customer service
  • Communication skills
  • Microsoft Word proficiency
  • Microsoft Excel expertise
  • Project management
  • Data analysis

Certification

  • Microsoft Excel Basic, 08/14
  • Microsoft Excel Intermediate, 09/14
  • Microsoft Excel Advanced, 10/14
  • APICS: Basics of Supply Chain Management, 03/14

Accomplishments

  • 2024 Customer Development Excellence Award - Target Family Care
  • 2024 Q1 Outstanding Achievement Award - Target Team
  • 2024 Q2 Team Award (Target Supply Chain Team)
  • 2024 Distinguished Performance Award - KC Supply Chain

Timeline

Customer Supply Chain Consultant-Target Team

Kimberly-Clark
01.2023 - Current

Senior Vendor Managed Inventory Analyst

nVent Hoffman
01.2017 - 12.2022

Vendor Managed Inventory Analyst

Pentair Equipment Protection - Hoffman
08.2013 - 12.2016

Customer Service Representative

Pentair Equipment Protection - Hoffman
05.2012 - 07.2013

Bachelor of Science - Business Intelligence

Capella University

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