Kirsten Shane Agustin
Rosedale,MD
Summary
Compassionate and driven pre-nursing student with background in customer and hospitality services. Skilled in fast-paced environments, prioritizing customer needs and delivering high-quality service. Strong communication abilities ensure effective collaboration with teams.
Overview
5
5
years of professional experience
Work History
Front Desk/Sales Associate
Club Pilates
Perry Hall, MD
07.2024 - Current
- Greeted and served incoming guests to answer questions and complete appointment check-ins.
- Provided information on current membership listings, club policies, and club schedules.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Assisted customers with membership selection, payment processing, and answered questions about products or services.
- Polished the studio at the end of every shift, cleaned the bathrooms, sanitized the reformers, and restocked supplies.
Front Desk Associate
LA Fitness
Nottingham, MD
07.2023 - Current
- Maintained strict property security, monitoring visitors and restricting access to non-members while overseeing daily check-ins
- Collected payments for services and updated accounts to reflect new balances
- Recaptured brand loyalty in difficult situations with excellent conflict resolution and problem-solving abilities
- Answered phones, recorded messages and transferred calls to designated staff
Smoothie Barista
RIO Juice Bar
Towson, MD
11.2023 - 04.2024
- Chopped fruit, washed greens and prepared seeds, nut milk and superfood boosters for easy access and minimal customer wait times.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Followed established protocols and made smoothies according to company recipes.
- Cleaned blenders, mopped and swept floors and stocked coolers.
Sales Associate
LA Fitness
White Marsh, MD
06.2023 - 07.2023
- Encouraged new membership sign-ups by promoting plans and training programs.
- Prepared contracts for members, and processed payments.
- Answered phone calls to answer questions, encourage visits, and set up appointments.
Coffee Barista
Starbucks
Nottingham, MD
06.2022 - 06.2023
- Educated customers about different coffee options, describing taste, strength, and flavorings to help customers make final selections.
- Prepared beverages with speed and accuracy to minimize customer wait times, while navigating periods of high volume with a calm demeanor to keep the store operating to standard.
- Delivered excellent customer service, and prompt food and beverage delivery.
- Cleaned prep areas and replenished supplies to maintain a safe and healthy work environment.
- Documented complex orders to accurately process payments in the POS system.
Team Member
CAVA
Nottingham, MD
11.2021 - 05.2022
- Created and packaged delicious menu items for a high volume of customers, and took accurate notes detailing customer orders.
- Worked within safety protocols, company policies, and OSHA regulations.
- Restocked workstations and customer-facing display cases.
- Assisted newly hired team members by explaining safety requirements, company procedures, and protocols.
- Readied vegetables, garnishes, and other ingredients prior to rush periods.
Volunteer Coordinator
St. Joseph's Church
Nottingham, MD
12.2019 - 01.2020
- Promoted Catholic faith in local community as part of special events and worship services
- Prepared spaces for church gatherings, arranging tables, setting up chairs and installing decorations
- Supported food banks and community events by organizing spaces and supplies
- Coordinated and organized a caroling fundraiser to benefit the CFC-Y community, raised over $1,000
Education
Bachelor of Science (B.S.) - Pre-Nursing
Towson University
Towson05.2027
High School - Academy of Health Professions/Allied Health Magnet Program
Eastern Technical Highscool
Essex05.2023
CCBC - Introduction to Healthcare Careers, Digital Photography 1
CCBC
Essex05.2023
Skills
- Teamwork and Collaboration
- Time Management
- Conflict Management
- Hospitality and Accommodation
- Safe Food Handling Practices
- Complex Problem-Solving
- Strong communication and interpersonal skills
Certifications
- Certified in CareerSafe, Occupational Safety and Health Administration (OSHA) 10-Hour Training
- BLS Provider and American Heart Association Basic Life Support (CPR and AED) Program
Affiliations
- Member of multiple local gyms (EX: LA Fitness, Golds Gym) with passion for fitness and wellness.
- Freelance artist specializing in digital illustrations, graphic design, and traditional arts.
- Fostered communities through social media (EX: Instagram, Tik Tok) with similar interests through fashion, beauty, music, and arts.
Websites
Languages
English
Full Professional
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk/Sales Associate
Club Pilates
07.2024 - Current
Smoothie Barista
RIO Juice Bar
11.2023 - 04.2024
Front Desk Associate
LA Fitness
07.2023 - Current
Sales Associate
LA Fitness
06.2023 - 07.2023
Coffee Barista
Starbucks
06.2022 - 06.2023
Team Member
CAVA
11.2021 - 05.2022
Volunteer Coordinator
St. Joseph's Church
12.2019 - 01.2020
Bachelor of Science (B.S.) - Pre-Nursing
Towson University
High School - Academy of Health Professions/Allied Health Magnet Program
Eastern Technical Highscool
CCBC - Introduction to Healthcare Careers, Digital Photography 1
CCBC
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