Kirsten Smith
Durango,USA
Summary
Dynamic Program Assistant at Community Connections with a proven track record in financial management and client support. Detail-oriented and culturally sensitive, I excel in developing budgets and performance metrics while fostering collaboration across departments. Passionate about psychology, I leverage strong organizational skills to enhance operational efficiency and client outcomes.
Overview
25
25
years of professional experience
Work History
Program Assistant
Community Connections
Durango, CO
04.2022 - Current
- Prepared financial documents such as budgets, forecasts and client account paperwork.
- Developed and monitored 128 individual client budgets.
- Collaborated on accounting issues related to new business initiatives.
- Evaluated existing processes within the Family Support department and identified areas for improvement.
- Coordinated with other departments within the organization regarding budgeting matters.
- Created monthly performance metrics that tracked key performance indicators.
- Conducted risk management assessments and created strategies to minimize potential risks.
- Co-managed new team members (monitoring training, workflow, task assignment, setting and meeting deadlines, and fostering professional growth goals).
- Coded and processed client's bi-weekly funding requests for Finance.
- Generated monthly billing report for the State.
- Created and managed annual client info and budget spreadsheet.
- Reconciled monthly general ledger with all client accounts.
- Collaborated with Director to ensure monthly communication with all clients and track communications.
- Conduct initial and ongoing finance meetings with individual clients to ensure clarity about the program and set financial goals for the upcoming fiscal year.
- Established and regularly updated policies and procedures based on best practices and performance efficiency.
- Prepared necessary documents for presentation to the Human Rights Committee.
- Active member of the Diversity Committee working to ensure and foster inclusion and equality.
- Co-facilitator of Family Support Counsel meetings.
- Active in all aspects of budget preparation, ensuring alignment with strategic goals and financial health.
- Ensured regular communication and check ins with Health Care Policy and Financing representative to interpret and confirm applicable regulations.
- Worked with the finance team to ensure proper documentation and formatting of payment requests for processing.
Human Resource Assistant
Community Connections
Durango, CO
06.2021 - 06.2023
- Performed background checks on potential hires to ensure compliance with company standards.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Advised managers on best practices related to performance management processes.
- Provided administrative support to the HR department, including document preparation and calendar management.
- Maintained employee records in compliance with state and federal regulations.
- Conducted background checks and employment verifications for potential hires utilizing DORA, CAPS, CBI, and OIG.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Triaged HR email for HR team and all staff.
- Generated monthly employee info reports for managers.
- Prepared necessary documents for HR VP to process payroll.
- Coded HR VP's credit card and emails to finance as well as coding all other necessary invoices.
- Assisted HR VP in reporting in HRIS and getting HR related info out via HRIS, Constant Contact, Outlook Email, and calendars.
- Managed HR tracking spreadsheets.
Head Office Manager
Islamorada Pools Service and Maintenance
Islamorada, FL
11.2017 - 06.2020
- Supervisor of 12-15 employees at a time. (Pool cleaner, mechanics and leak detection).
- Managed office serving 200 clients, emails, phones, filing and employees.
- Managed shipments and deliveries.
- Managed maintenance of company vehicles.
- Cleaned and organized office and show room.
- Conducted hiring interviews and termination/exit interviews.
- Processed employee paperwork for insurance, upscale neighborhood access, workers compensation, sick leave and vacation.
- Accompanied owners to Pool Shows and local community events.
Case Manager
Multilingual Psychotherapy Center Inc.
08.2015 - 01.2017
- Connecting families in crisis to community resources for stabilization.
- Working with Crisis intervention programs, DCF, and local hospitals to maintain client safety plan and meet short and long term goals for the client. (Daily)
- Kept client files during care, consistent phone contact between clients and resource connections (such as monitoring that client was attending therapy set up by case manager). (Daily)
- Connecting client to psychiatric and psychological services, outpatient and behavioral services and performing cognitive behavioral health assessments. (Daily)
Guest Relations
One Parking Inc.
01.2015 - 06.2015
- Personal assistant to manager
- Front desk position, answering phones, keeping files (about 150) for incoming customers.
- Answering questions and giving directions.
- Daily computer use with Word, some Excel and customer accounts through parking program.
- Taking cash and credit card payments.
- Creating training manual for new employees.
Behavioral Health Technician
Multilingual Psychotherapy Centers Inc.
West Palm Beach, FL
08.2003 - 11.2005
- Developed and implemented treatment plans and modified when needed.
- Connected clients with community service and resource agencies.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served.
- Maintained a caseload of more than 5 children in public schools and group home placements.
- Aided parents in arranging medication evaluations and psychological testing.
- Presented case history material to review and discussion with other staff members.
- Involved clients' family members in planning social service programs.
- Mediated conflicts within families to clarify and resolve underlying issues.
Pregnancy Counselor
First Baptist Church Pregnancy Center
West Palm Beach, FL
08.2002 - 08.2003
- Greeted and checked clients in at front desk.
- Showed clients to their room and conducted pregnancy test.
- Counseled clients in an effort to preserve pregnancy and discuss options for infant and family such as adoption vs raising the child.
- Educated clients in best health and nutrition options for the duration of pregnancy.
- Assisted Center in holding educational classes geared toward nutrition, pregnancy, lifestyle change and birth process.
Daycare Assistant Teacher
First Baptist Church Child Development Center
West Palm Beach, FL
08.2000 - 08.2003
- Cared for infants and toddlers.
- Maintained daily curriculum for each child.
- Bonded with children and families to ease transition of first time parents going back to work.
Education
PhD - Industrial Organizational Psychology
Keiser University Online
West Palm Beach, FL07-2027
Master of Science - Industrial Organizational Psychology
Keiser University
West Palm Beach, FL01.2021
Bachelor of Science - Psychology
Palm Beach Atlantic University
West Palm Beach, Florida01.2004
Skills
- Culturally sensitive
- Hard-working
- Detail oriented
- Works well with others
- Works well under pressure
- Copes well with change
- Values people
- Passionate about the field of psychology
- Understands and values the importance of time management and being on time
- Patient
- Compassionate
- Enjoys research
- Enjoys working on a team
- Filing, Word, Outlook, Microsoft Excel, SPSS, Jamovi, Constant Contact, Power Point, Adobe, SharePoint, CCM, Mail Hippo, Teams, Zoom
Timeline
Program Assistant
Community Connections
04.2022 - Current
Human Resource Assistant
Community Connections
06.2021 - 06.2023
Head Office Manager
Islamorada Pools Service and Maintenance
11.2017 - 06.2020
Case Manager
Multilingual Psychotherapy Center Inc.
08.2015 - 01.2017
Guest Relations
One Parking Inc.
01.2015 - 06.2015
Behavioral Health Technician
Multilingual Psychotherapy Centers Inc.
08.2003 - 11.2005
Pregnancy Counselor
First Baptist Church Pregnancy Center
08.2002 - 08.2003
Daycare Assistant Teacher
First Baptist Church Child Development Center
08.2000 - 08.2003
PhD - Industrial Organizational Psychology
Keiser University Online
Master of Science - Industrial Organizational Psychology
Keiser University
Bachelor of Science - Psychology
Palm Beach Atlantic University
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