Kirsten Speth
Provo,UT
Summary
Dynamic professional with proven expertise in team supervision and conflict resolution, honed as a Shift Lead at Swig N' Sweets. Excelled in maintaining high customer satisfaction through effective problem-solving and exceptional organizational skills. Demonstrated ability to streamline operations, enhancing team productivity and operational efficiency.
Overview
3
3
years of professional experience
Work History
Receptionist
Caya Salon
05.2024 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2022 - 05.2024
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Prepared and delivered mission-related presentations to church and community groups.
- Developed effective communication skills by interacting with diverse populations in various settings.
- Established trust within the community through regular engagement and consistent support.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Shift Lead
Swig N' Sweets
06.2021 - 11.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Education
High School Diploma -
Gilbert Highschool
Gilbert, AZ05.2022
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling appointments
- Greeting and Seating Clients
- Team motivation
- Conflict Resolution
- Cash Handling
- Team Supervision
- Social Media Content Writing
- Social media video optimization
- Social Media Optimization
- Social Media and Digital Presence
Timeline
Receptionist
Caya Salon
05.2024 - 08.2024
Missionary
The Church Of Jesus Christ Of Latter-day Saints
12.2022 - 05.2024
Shift Lead
Swig N' Sweets
06.2021 - 11.2022
High School Diploma -
Gilbert Highschool
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