Kirsten Spruill

• Identified opportunities to improve productivity and balance client expectations with scalable business process flows.
• Developed team structure that provided strong support for client growth, deep cross training and career pathing.
• Managed team of over 20 people that provided services that were instrumental in winning new business and retention of clients.
• Consulted in and had primary role in multiple client implementations each year.
• Absorbed Employee Navigator implementations and ongoing support of almost 70 clients into managed team, creating processes and documentation.
• Spearheaded special projects - for example, ARPA and transition of COBRA administration for over 75 clients.
• Strong Excel skills used in data analysis and templating for clients in implementations and renewal periods.
• Skilled at benefit plan and employee self service design in multiple HCM systems.
• Experienced in building, testing and managing Electronic Data Interchanges and other vendor integrations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

Same as above. Company name change due to acquisition.

• Integral member of brokerage Executive Management Team with management of about 7 employees in Client System Services, Information Technology and Payroll Services.
• Specialized in understanding and interpreting client needs in order to connect with practical HCM solutions
• Participated and consulted during clients HCM vendor selections
• Maintained all previous responsibilities

• Managed migration of in-house technology solution to third party vendor that allowed for expansion of on-line enrollment options, EDI connections and enhance service levels.
• Developed expertise on new system in order to build and train a team equip to provide first tier support and handle all new client implementations.
• Revamped all benefit administration processes to reflect new system capabilities.
• Defined scope and processes around data gathering, plan building and system auditing for client benefit enrollment systems.
• Expanded scope of services to provide benefit administration and system support on specific client maintained HCM systems.

• Worked collaboratively to create and build an outsourced benefits product that served as sales and retention tool.
• Designed, built and maintained in-house Microsoft Access databases for each client.
• Defined and implemented administrative processes and guidelines.
• Oversaw team that provided day-to-day benefit administration activities for multiple clients, including billing reconciliation, COBRA and FSA administration.

• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Checked employees' benefits enrollment for accuracy and inputted all data into tracking system and communicated enrollment with the appropriate carriers.
• Tracked eligible employees in order to ensure timely enrollments.

• Data entry and balancing of all FSA claims.
• Processed monthly remittance and reconciliation for benefit plans.
• Created Access database process for COBRA eligibility and payment tracking that was previously on paper.

• Answered large volume of employee questions about benefits via phone and in-person.
• Checked FSA claims for eligibility and accurate documentation.