KIRSTEN TATE

• Performed duties such as vault operations, cash orders and applied full working knowledge of teller and banker positions.
• Assists branch manager with new account verifications and all monthly, quarterly audits.
• Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
• Perform notary services.
• Coordinates huddles, trainings and activities to flourish association growth. Also recognized multiple times for upholding OlyFed's values.
• Involves myself in the community by attending networking events and hosting financial classes.
• Always takes initiative to get involved with new association projects to include core system and other department developments.

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• Enhanced customer satisfaction by providing timely and accurate information on products and services.
• Resolved customer complaints by investigating issues, identifying solutions, and implementing corrective actions.
• Streamlined call handling processes for increased efficiency and reduced hold times.
• Collaborated with team members to improve overall service center performance and customer experience.

• Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
• Implemented improved cash handling procedures, reducing discrepancies and ensuring accurate financial records.
• Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
• Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
• Assisted in the development of staff schedules to ensure adequate coverage during peak hours while minimizing labor costs.