Kirsten Thomas
Kenosha
Summary
Driven professional with expertise in de-escalation techniques, conflict resolution, and emergency response. Committed to fostering safety awareness and effective communication in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Racine Correctional Institution
Sturtevant, WI
11.2024 - Current
- Monitored inmate behavior to ensure compliance with institutional rules and regulations.
- Conducted regular security checks to maintain safety within the facility.
- Responded to emergencies, utilizing de-escalation techniques to manage conflicts.
- Maintained accurate records of inmate activities and incidents for documentation purposes.
School Bus Driver Trainer
First Student Transportation
Waukesha, WI
09.2019 - 05.2023
- Trained new drivers on safety protocols and best driving practices.
- Conducted performance evaluations to ensure compliance with safety standards.
- Coordinated hands-on training sessions for diverse driver skill levels.
- Collaborated with management to refine training programs based on emerging needs.
- Fostered a culture of safety awareness among all driver trainees.
- Built strong relationships with trainees, providing ongoing mentorship and guidance that extended beyond initial training.
Security Officer
Waukesha County Technical College
Pewaukee, WI
10.2015 - 09.2019
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to incidents, ensuring quick resolution and reporting.
- Collaborated with law enforcement during investigations and incident responses.
- Trained new security personnel on protocols, policies, and emergency procedures.
Education
Associate of Applied Science - Criminal Justice
Waukesha County Technical College
Pewaukee, WI12-2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
Timeline
Correctional Officer
Racine Correctional Institution
11.2024 - Current
School Bus Driver Trainer
First Student Transportation
09.2019 - 05.2023
Security Officer
Waukesha County Technical College
10.2015 - 09.2019
Associate of Applied Science - Criminal Justice
Waukesha County Technical College