Kirsten Tucker
Orange Park,Florida
Overview
9
9
years of professional experience
Work History
Overnight Recovery
Home Depot
03.2022 - Current
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
- Reduced employee turnover through effective communication, training, and mentorship of staff members.
- Streamlined store operations by implementing efficient processes for stocking, inventory management, and merchandise presentation.
- Coordinated with vendors to ensure timely deliveries and proper stock rotation during overnight restocking efforts.
Electronics Repair Technician
Self Employed Services
03.2020 - 03.2022
- Assisted customers in understanding proper care and maintenance routines for their devices, prolonging product lifespans as a result.
- Maintained high-quality standards by conducting thorough testing procedures following each repair job.
- Consistently met or exceeded performance metrics, demonstrating exceptional technical proficiency in electronics repair work.
- Reduced repair time for complex issues by implementing effective troubleshooting techniques.
- Delivered outstanding customer service experience by providing clear explanations of repairs needed and potential costs involved.
- Participated in continuous learning opportunities, staying current on emerging technologies and techniques to maintain a competitive edge within the industry.
- Performed root cause analysis on non-functional devices to identify underlying issues before initiating repair procedures.
Certified Optician
MyEyeDr
09.2017 - 03.2020
- Performed accurate eye measurements to ensure proper fitting of eyewear, increasing customer comfort and reducing returns.
- Developed marketing initiatives aimed at attracting potential customers from nearby businesses and community organizations, leading to increased clientele base growth over time.
- Conducted regular maintenance checks on equipment to prevent malfunctions during eye exams, maintaining smooth clinic operations.
- Managed inventory of optical products, ensuring that popular items were always in stock and available for customers.
- Initiated training sessions on new technology advancements within the optical field, ensuring staff stayed up-to-date on industry trends.
- Consistently met or exceeded monthly sales targets through proactive client outreach and followups.
- Utilized computer-aided design software to create custom eyewear solutions for patients with unique requirements or preferences.
- Mentored junior staff members on industry best practices, resulting in a knowledgeable and cohesive team environment.
- Collaborated with optometrists to develop comprehensive eye care plans, enhancing patient outcomes and overall satisfaction.
Lead Optician
Jax Vision Care
01.2015 - 09.2017
- Streamlined the process for eyewear selection, ensuring a smooth and efficient experience for clients.
- Conducted comprehensive eye examinations, resulting in accurate prescriptions and optimal visual outcomes for patients.
- Assessed customer''s needs through detailed consultations leading them towards suitable options based on their lifestyle and requirements.
- Managed inventory effectively, maintaining optimal stock levels and reducing unnecessary expenses.
- Collaborated with sales representatives to secure advantageous pricing and ensure the best product offerings for customers.
- Developed marketing strategies that increased clientele base and boosted overall revenue.
Education
No Degree - Information Technology
FSCJ
Jacksonville, FLTimeline
Overnight Recovery
Home Depot
03.2022 - Current
Electronics Repair Technician
Self Employed Services
03.2020 - 03.2022
Certified Optician
MyEyeDr
09.2017 - 03.2020
Lead Optician
Jax Vision Care
01.2015 - 09.2017
No Degree - Information Technology
FSCJ
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