Kirsten Utz
Riva,MD
Summary
Communicative customer service representative dedicated to providing a positive guest experience and creating a warm environment. Creator of quick service times, and will get people to their destination. A dynamic presence to enhance customer experience and manage conflict
Objective: To gain a career that I can work with customers, and to work long hours and shifts.
Overview
3
3
years of professional experience
Work History
Customer Service Representive
Dominos
Edgewater , Maryland
11.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Create a variety of foods on makeline
- Opening shifts
- Managing a team of people
McDonalds
Crew Team Members
Annapolis , Maryland
08.2021 - 09.2022
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Set positive example for team members by providing high-quality, efficient service, and correct uniform
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Worked the overnight shift
- Restocking inventory
Customer Service Representative
Target
Annapolis , Maryland
08.2021 - 09.2022
- Achieved customer satisfaction with forward-thinking skills focused on addressing customer concerns and assisting with needs
- Focused on customer request for certain products, service and company information
- Worked with technology and different systems
- Stood on feet for long hours
- Tons of customer service practice
- Answered a flow of customer calls and received
- Offered advice and assistance to customers
- Cultivated customer loyalty
- An assortment of information in dealing with money
- Communicating and interacting with guest
- Managed a welcoming environment with the customers
- Worked with efficiency to manage customer waiting times
- Stocked supplies during slow hours
- Watched over self checkout to keep survilence and be there for assistance
- Speak benefits on the red cards to customers and inform them of rewards programs
- Introduce the target app to customers
- Handled scammers and battled against scammers in the checkout lanes
- Experienced a robbery
Hostess
Mikes Crabhouse
Riva , Maryland
03.2021 - 07.2021
- Answered customer questions about hours, seating and menu information.
- Assigned guest to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready and to assist when restaurant is active
- Managed list of people to page them when table was ready for seating
- Worked with technology
- Dealt with customer complaints
- Recorded available tables after seating each party using specialized seating software.
- Reported concerns and dealt with intoxicated customers
- Had to call 911
- Monitored front for entrances and created suggestions to make comfortable experience for guest
- Supported servers and bussers
- Calculated waiting times
- Reported when problems arose to managers
Server
Peter Becker Retirement Community
Harleysville , Pennsylvania
- Cultivated positive relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to manage dining area
- Vacuumed dining room after service ended
- Served out food on trays
- Quickly and precisely took orders
- Managed level-head attitude during active hours
- Prepared coffee and tea
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Upsold products to customers
- Shared knowledge on everything on menu in order to allow customers to ask questions about menu to accurately answer them.
- Kept track of orders and relayed them to cooks
- Processed orders into system
- Served Fountain Drinks, Coffee and Tea beverages and offered refills.
- Received compliments by customers
Cashier
Dairy Queen
Harleysville , Pennsylvania
01.2019 - 03.2019
- Operated cash register for cash, check and credit card transactions with precise accuracy
- Worked flexible schedules
- Helped customers complete purchases, and took orders.
- Worked at fast pace, and worked closely with managers to figure out solutions
- Restocked inventory
- Replenished dining area, variety of cleaning activities like mopping, sweeping and organizing
- Lifted heavy objects up to 10 pounds
- Reviewed new promotions and advertised
- Proficient with technology
Education
High School Diploma -
South River High School
Edgewater, MD06.2022
Skills
- Team Player
- Cool Under Pressure
- Understanding
- Positive
- Transactions and Cash Handling
- Guest Inquiries
- Memorization
- Hardworking
- Flexible
- Active Listener
- Clear Handwriting
- Tech-savvy
- Customer service skills
Timeline
Customer Service Representive
Dominos
11.2021 - Current
McDonalds
Crew Team Members
08.2021 - 09.2022
Customer Service Representative
Target
08.2021 - 09.2022
Hostess
Mikes Crabhouse
03.2021 - 07.2021
Cashier
Dairy Queen
01.2019 - 03.2019
Server
Peter Becker Retirement Community
High School Diploma -
South River High School
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