Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kirsten Utz

Riva,MD

Summary

Communicative customer service representative dedicated to providing a positive guest experience and creating a warm environment. Creator of quick service times, and will get people to their destination. A dynamic presence to enhance customer experience and manage conflict

Objective: To gain a career that I can work with customers, and to work long hours and shifts.

Overview

3
3
years of professional experience

Work History

Customer Service Representive

Dominos
Edgewater , Maryland
2021.11 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Create a variety of foods on makeline
  • Opening shifts
  • Managing a team of people

McDonalds

Crew Team Members
Annapolis , Maryland
2021.08 - 2022.09
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service, and correct uniform
  • Greeted customers with smile and provided friendly service to professionally handle every need.
  • Worked the overnight shift
  • Restocking inventory

Customer Service Representative

Target
Annapolis , Maryland
2021.08 - 2022.09
  • Achieved customer satisfaction with forward-thinking skills focused on addressing customer concerns and assisting with needs
  • Focused on customer request for certain products, service and company information
  • Worked with technology and different systems
  • Stood on feet for long hours
  • Tons of customer service practice
  • Answered a flow of customer calls and received
  • Offered advice and assistance to customers
  • Cultivated customer loyalty
  • An assortment of information in dealing with money
  • Communicating and interacting with guest
  • Managed a welcoming environment with the customers
  • Worked with efficiency to manage customer waiting times
  • Stocked supplies during slow hours
  • Watched over self checkout to keep survilence and be there for assistance
  • Speak benefits on the red cards to customers and inform them of rewards programs
  • Introduce the target app to customers
  • Handled scammers and battled against scammers in the checkout lanes
  • Experienced a robbery

Hostess

Mikes Crabhouse
Riva , Maryland
2021.03 - 2021.07
  • Answered customer questions about hours, seating and menu information.
  • Assigned guest to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready and to assist when restaurant is active
  • Managed list of people to page them when table was ready for seating
  • Worked with technology
  • Dealt with customer complaints
  • Recorded available tables after seating each party using specialized seating software.
  • Reported concerns and dealt with intoxicated customers
  • Had to call 911
  • Monitored front for entrances and created suggestions to make comfortable experience for guest
  • Supported servers and bussers
  • Calculated waiting times
  • Reported when problems arose to managers

Server

Peter Becker Retirement Community
Harleysville , Pennsylvania
  • Cultivated positive relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to manage dining area
  • Vacuumed dining room after service ended
  • Served out food on trays
  • Quickly and precisely took orders
  • Managed level-head attitude during active hours
  • Prepared coffee and tea
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Upsold products to customers
  • Shared knowledge on everything on menu in order to allow customers to ask questions about menu to accurately answer them.
  • Kept track of orders and relayed them to cooks
  • Processed orders into system
  • Served Fountain Drinks, Coffee and Tea beverages and offered refills.
  • Received compliments by customers

Cashier

Dairy Queen
Harleysville , Pennsylvania
2019.01 - 2019.03
  • Operated cash register for cash, check and credit card transactions with precise accuracy
  • Worked flexible schedules
  • Helped customers complete purchases, and took orders.
  • Worked at fast pace, and worked closely with managers to figure out solutions
  • Restocked inventory
  • Replenished dining area, variety of cleaning activities like mopping, sweeping and organizing
  • Lifted heavy objects up to 10 pounds
  • Reviewed new promotions and advertised
  • Proficient with technology

Education

High School Diploma -

South River High School
Edgewater, MD
06.2022

Skills

  • Team Player
  • Cool Under Pressure
  • Understanding
  • Positive
  • Transactions and Cash Handling
  • Guest Inquiries
  • Memorization
  • Hardworking
  • Flexible
  • Active Listener
  • Clear Handwriting
  • Tech-savvy
  • Customer service skills

Timeline

Customer Service Representive

Dominos
2021.11 - Current

McDonalds

Crew Team Members
2021.08 - 2022.09

Customer Service Representative

Target
2021.08 - 2022.09

Hostess

Mikes Crabhouse
2021.03 - 2021.07

Cashier

Dairy Queen
2019.01 - 2019.03

Server

Peter Becker Retirement Community

High School Diploma -

South River High School
Kirsten Utz