Kirsten Vanderhorst

I worked as a front-end associate. I worked as a cashier, efficiently checking out customers, and when needed elsewhere I would attend to the sales floor ensuring that merchandise was fully stocked and in order.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with returns, refunds and resolving transaction issues.
• Used POS system to enter orders, process payments and issue receipts.
• Worked flexible schedule and extra shifts to meet business needs.

I was employed at the country club in the professional shop. The duties I held ranged from answering phone calls and scheduling members for tee times, consistently interacted positively with the club members.

• Operated cash register to accept cash, credit card and gift card payments.
• Educated members and customers on new products, services and discounts to promote additional sales.
• Assisted in merchandising by creating new, interesting and visually pleasing displays within store.
• Developed strong rapport with customers and created positive impression of business.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.

I held the position of a team member that managed the quality of the products sold, keeping their aesthetic up to par with company standards.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Contributed to team success by completing jobs quickly and accurately.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• worked in a high-stress environment making smoothies, acai bowls, and coffee drinks. kept a positive attitude in the workplace and consistently worked well with my coworkers.
• Addressed and resolved customer complaints in polite and professional manner.
• Assisted with inventory counts and stocking of merchandise.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.