Customer-focused professional with over 10 years of experience in customer service and 7 years in banking. Strong reliability and coachability to enhance team performance and customer satisfaction. Dependable relationship builder, prepared to meet the organization's goals.
Hi, I’m
Kirsten Welch-Jones
Summary
Overview
10
years of professional experience
Work History
Maison Francis Kurkdjian (INKTEL)
Beauty Advisor
03.2024 - Current
Job overview
- Inktel Contact Center Solutions- Beauty Ambassador
- Currently a customer service representative for Maison Francis Kurkdjian (LVMH)
- Receive phone calls and emails from customers seeking assistance with placing orders, locating packages, help with decision making based on their fragrance preference
- Educated customers on proper fragrance application techniques, enhancing their overall experience with the product.
- Resolved customer concerns promptly and professionally, resulting in increased repeat business.
Inktel Contact Center Solutions
Client Advisor
08.2023 - Current
Job overview
- Client Advisor who takes Inbound calls with basic customer service, sales, order status, product information etc for Columbia Sportswear.
K'Luxe Kollections Bz
Manager & Consolidator
05.2022 - Current
Job overview
- Consolidated and prepared online order deliveries for international freight.
- Streamlined shipping processes to enhance efficiency in logistics operations.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
Pharmostar Labs & OlympicStar Advisors
Office Administrator
01.2022 - 09.2022
Job overview
- Managed daily operations by inputting and submitting client information efficiently.
- Coordinated administrative functions including communications, financial processing, and recordkeeping.
- Scheduled meetings for management to facilitate effective collaboration.
- Analyzed data to support decision-making processes across departments.
- Monitored office supply inventory and restocked items to maintain productivity.
- Streamlined filing systems to enhance office efficiency and document accessibility.
The Belize Bank Limited
Online Banking Representative
01.2021 - 03.2021
Job overview
- Inbound & Outbound calls to assist customers with account queries and necessary information
- Online banking and back office updates.
- Managed customer credit card accounts & fraud monitoring
- Contributed to an increase in cross-selling success by identifying potential product or service needs among clients during interactions.
- Aided in the successful onboarding of new online banking users through clear guidance and personalized support.
Belize Bank Limited
Senior Teller/Customer Service Representative
02.2015 - 03.2021
Job overview
- Processed financial transactions, including deposits, withdrawals, and loan payments with precision.
- Balanced cash drawer at shift end, ensuring accuracy in all transactions.
- Assisted customers with account inquiries, providing information on balances and transaction history.
- Identified opportunities to cross-sell credit cards, loans, and savings accounts effectively.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Trained new tellers on bank policies and procedures to improve team performance.
- Conducted customer service surveys to gather feedback for service enhancement.
- Delivered exceptional service while managing high-volume cash transactions during peak business hours
Education
University of Belize
Bachelor of Science from Business Administration And Management
01-2021
University Overview
University of Belize
Associate of Science from Business Management
01-2016
University Overview
Skills
- Front desk & Office management
- Communication skills
- Banking- Cash Handling & Customer Service
- Retail & Banking Product Sales
- Computer Skills
- Microsoft Office - Word Processing
- Office Administration & Management
- Leadership & Organizational Skills
- Proactive Team player
Personal Information
Personal Information
Authorized To Work: USTimeline
Beauty Advisor
Maison Francis Kurkdjian (INKTEL)
03.2024 - Current
Client Advisor
Inktel Contact Center Solutions
08.2023 - Current
Manager & Consolidator
K'Luxe Kollections Bz
05.2022 - Current
Office Administrator
Pharmostar Labs & OlympicStar Advisors
01.2022 - 09.2022
Online Banking Representative
The Belize Bank Limited
01.2021 - 03.2021
Senior Teller/Customer Service Representative
Belize Bank Limited
02.2015 - 03.2021
University of Belize
Bachelor of Science from Business Administration And Management
University of Belize
Associate of Science from Business Management
Similar Profiles
Armine SahakyanArmine Sahakyan
Senior Sales & Account Manager at Maison Francis KurkdjianSenior Sales & Account Manager at Maison Francis Kurkdjian
Yubei WangYubei Wang
Public Relations Intern at Maison Francis KurkdjianPublic Relations Intern at Maison Francis Kurkdjian
Adam GreenAdam Green
Remote Customer Service Specialist at InktelRemote Customer Service Specialist at Inktel
Raney SumpterRaney Sumpter
Beauty Advisor/Prestige Beauty Advisor at Ulta Beauty Inc.Beauty Advisor/Prestige Beauty Advisor at Ulta Beauty Inc.
Amanda GonzalezAmanda Gonzalez
Beauty Advisor/ Inventory Advisor at Ulta BeautyBeauty Advisor/ Inventory Advisor at Ulta Beauty