Kirsten Wittie
Round Rock
Summary
Dynamic Bridal Stylist at David's Bridal with a proven track record in client relationship building and exceptional communication. Enhanced customer satisfaction through personalized consultations and innovative merchandising strategies, driving repeat business and referrals. Expert in wedding styling and appointment scheduling, committed to delivering memorable experiences for brides and their families.
Experienced with creating personalized bridal styling solutions that resonate with clients' visions. Utilizes trend awareness and fashion expertise to craft memorable bridal experiences. Track record of maintaining strong client relationships and delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Bridal Stylist
Davids Bridal
01.2022 - Current
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Implemented innovative visual merchandising strategies to attract clientele and showcase unique bridal designs effectively.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Provided expert guidance on color coordination, fabric selection, and accessory choices for a cohesive bridal look.
- Trained new bridal stylists on company policies, procedures, and best practices for delivering top-notch service.
- Collaborated with in-house tailors to ensure perfect fit and alterations for each bride''s gown.
- Increased repeat business through exceptional service, leading to numerous referrals from satisfied customers.
Customer Service Representative
David's Bridal
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Belton High School
Belton, TX05-2018
Skills
- Client relationship building
- Exceptional communication
- Appointment scheduling
- Social media promotion
- Effective sales techniques
- Client consultation
- Customer experience management
- Sales strategy
- Inventory management
- Wedding styling
- Bridal party coordination
- Bridal appointments
- Strong work ethic
- Customer service
Timeline
Bridal Stylist
Davids Bridal
01.2022 - Current
Customer Service Representative
David's Bridal
01.2022 - Current
High School Diploma -
Belton High School
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