Kirsten Wommack
Yuba City,CA
Summary
Service-oriented Administrative Assistant with 10 plus years background in Office Management. Core competencies include Microsoft Office, typing and customer service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Professional with significant experience in eligibility determination and client support. Known for effective communication, problem-solving, and ability to adapt to changing needs. Strong focus on teamwork, collaboration, and achieving results. Skilled in data entry, case management, and regulatory compliance, bringing reliability and integrity to every task.
Overview
14
14
years of professional experience
Work History
Eligibility Technician
Yuba County HHSD
03.2023 - Current
- Evaluated eligibility for government assistance programs, ensuring compliance with regulatory standards.
- Processed applications and documentation efficiently, maintaining accuracy throughout workflows.
- Assisted clients in understanding program requirements, enhancing service delivery and client satisfaction.
- Conducted thorough reviews of case files to identify discrepancies and recommend corrective actions.
- Mentored junior staff on eligibility assessments and regulatory updates, fostering team knowledge growth.
- Led initiatives to streamline application processes, improving overall efficiency and reducing processing times.
- Collaborated with cross-functional teams to enhance program outreach and improve community engagement efforts.
ADMINISTRATIVE ASSISTANT
OMIC USA INC
03.2015 - 06.2016
- Preparing invoices, reports, financial statements, and others using Word processing, spreadsheets, and databases. Answering phone calls and message taking. Performing general office duties including ordering supplies, maintaining records, and bookkeeping. Provided clerical support to other departments.
CUSTOMER SERVICE REPRESENTATIVE
REGUS
01.2014 - 03.2015
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contracts, prepare change of address records, or issue service discontinuance orders.
ADMINISTRATIVE ASSISTANT
MCGUFFIN-HALL PROPERTIES
05.2013 - 01.2014
- Manage and maintain executive schedules and travel arrangements. Prepare invoices and reports as well as performing bookkeeping for company. Answered phone calls. Processed payroll. Conducted research and prepared presentations for investors. Performed office duties including maintaining supplies, records, and filing.
SHIFT LEAD
JACK IN THE BOX
02.2011 - 05.2013
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities. Handle money and bank deposits. Investigate and resolve complaints regarding food quality, service, or accommodations. Maintain inventories and keep records. Schedule staff hours and assign duties. Establish standards for personnel performance and customer service. Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
- Managed shift schedules, optimizing coverage and reducing labor costs by 25%.
Education
ASSOCIATES IN BUSINESS ADMINISTRATION -
YUBA COLLEGE
MARYSVILLE, CA05.2021
ASSOCIATES IN SOCIAL AND BEHAVIORAL STUDIES - undefined
YUBA COLLEGE
MARYSVILLE, CA05.2021
Skills
- Verbal communication
- Microsoft office
- Benefits administration
- Disability awareness
- Regulation compliance
- Client assessment
- Confidentiality
- Effective communication skills
- Documentation and paperwork
- Data entry
- Appointment scheduling
- Record keeping
Timeline
Eligibility Technician
Yuba County HHSD
03.2023 - Current
ADMINISTRATIVE ASSISTANT
OMIC USA INC
03.2015 - 06.2016
CUSTOMER SERVICE REPRESENTATIVE
REGUS
01.2014 - 03.2015
ADMINISTRATIVE ASSISTANT
MCGUFFIN-HALL PROPERTIES
05.2013 - 01.2014
SHIFT LEAD
JACK IN THE BOX
02.2011 - 05.2013
ASSOCIATES IN SOCIAL AND BEHAVIORAL STUDIES - undefined
YUBA COLLEGE
ASSOCIATES IN BUSINESS ADMINISTRATION -
YUBA COLLEGE
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