Hi, I’m
Kirsti L. Miller
Kansas City,United States
Summary
Highly motivated employee with a strong work ethic, adaptability, exceptional interpersonal skills. Demonstrated ability to take on new challenges, work effectively without supervision. Quick to master new skills, thrive in dynamic environments.
Overview
15
years of professional experience
1
Certification
Work History
Pinkerton
Lead Investigator Labor Relations
06.2024 - Current
Job overview
- Company Overview: Embedded Investigations in Employee Relations
- Results-driven investigator with extensive experience embedded within a major automotive manufacturer, specializing in labor relations and harassment claims
- Skilled in navigating complex dynamics between union workers and management
- Conducting thorough and impartial investigations while maintaining a commitment to confidentiality and fairness
- Proven record in resolving sensitive workplace issues by ensuring that all parties are heard, and policies are upheld
- Value placed on fostering positive relationships, ensuring legal compliance, and promoting a respectful, safe work environment for everyone involved
- Through clear communication and attention to detail resulting in a balanced and productive resolution of labor disputes
- Embedded Investigations in Employee Relations
- Job Specific skills used daily include but are not limited to the following:
- Labor Relations Knowledge: Understanding of labor laws, union contracts, and policies, especially those relating to workplace harassment and employee rights
- Conflict Resolution: Ability to mediate disputes between employees and the union or management, ensuring fair outcomes and maintaining workplace harmony
- Legal Compliance: Familiarity with federal and state laws regarding harassment, discrimination, and workplace conduct, such as Title VII of the Civil Rights Act and OSHA regulations
- Surveillance and Observation: Skilled in discreetly monitoring behavior and interactions to detect inappropriate conduct or harassment without compromising confidentiality
- Critical Thinking: Strong analytical skills to assess situations from all perspectives and identify patterns or inconsistencies in testimonies or evidence
- Report Writing: Expertise in writing clear, concise, and accurate investigative reports that document the findings and outcomes of harassment investigations
- Confidentiality: Ability to maintain discretion and protect sensitive information, particularly in investigations involving employee complaints and union matters
- Communication Skills: Excellent verbal and written communication for interviewing witnesses, presenting findings, and interacting with union representatives, management, and employees
- Interpersonal Skills: Ability to build rapport with diverse groups, manage sensitive conversations, and gain trust while conducting investigations
- Crisis Management: Skilled at remaining calm and effective during high-tension situations or when dealing with emotional or hostile individuals
- Ethical Judgment: Strong understanding of ethical standards in conducting investigations, ensuring fairness and neutrality in handling harassment complaints
- Security Awareness: Knowledge of maintaining a safe work environment and identifying potential threats or risks associated with harassment claims
- Union Relations: Experience in working with union representatives to facilitate investigations and resolve complaints while balancing the interests of both management and employees
- Investigative Techniques: Proficient in gathering and analyzing evidence, conducting interviews, and documenting findings related to harassment incidents
Missouri Department of Corrections
Probation and Parole Officer
10.2023 - 06.2024
Job overview
- Supervise a caseload of set of revolving individuals, conducting regular meetings to monitor compliance and address issues
- Proficient in conducting interviews, preparing detailed reports, and utilizing electronic monitoring systems
- Collaborate with community resources to facilitate rehabilitative services, including counseling, job placement, and educational programs
- Conduct comprehensive risk and needs assessments to tailor supervision plans to individual clients
- Prepare detailed reports for court hearings, summarizing progress, setbacks, and recommendations for further action
ReDiscover
Clinical Case Manager/Outreach Case Manager
09.2015 - 09.2023
Job overview
- Disease management specialty with emphasis in co-occurring mental health/addiction health care
- One on one case management provider / Client and community outreach specialist focused on the independent researching, investigate, engaging, enroll and then manage a diverse case load of up to 25 clients at a time, all of whom may/may not have history of trauma, violence, criminal record, substance use disorder and severe chronic mental illness as well as work on community outreach, marketing, and engagement
- High level of research followed by Cold calls to potential new clients from state provided database
- Provide one-on-one direct support to individuals with high rates of ER usage to lower their overall Medicaid costs, stabilize daily living and function, access needs in the community and surrounding areas, provide information for resources such as clothing, food pantries, and churches
- Routinely assist with community outreach and engagement of identified clients in the community, primarily in high-risk areas including homeless shelters and abandoned homes
- Engage with these potential clients about services and assist these clients with understanding the benefits of being enrolled as a 3700client
- Advised on policy development and assisted in community program implementation
- Utilized data and experience to coordinate patient care and rehabilitation
- Monitored and evaluated client progress compared to measurable treatment and care plan goals
- Collaborated with other professionals to assess client needs
- Implemented quality disciplinary and team building policies to foster staff satisfaction and productivity
- Collaborated with healthcare team to improve care quality, reduce costs and gauge patient progress
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy
- Maintained logs and electronic medical records (EMR) following department and agency policies for effective monitoring
- Well versed in proper interview techniques
- Attended and complete a variety of diverse trainings and certifications including TIC, TIP, Spring and Fall institutes, Suicide Prevention, Suicide risk, Wellness Coaching and many others
Compass Health
Community Support Specialist/Caseworker
01.2013 - 09.2015
Job overview
- Clinical social work coordination of care regarding the medical and emotional needs of patients to and with providers including to medication management, post-acute care orders, follow up recommendations, etc
- Collaborate with members of the team to ensure engagement of new clients, and to meet high priority needs first
- Routinely involved in potential new higher interviews and selection of new team members and supervisors
- Daily use of electronic medical records, insurance billing, Microsoft office, other computer programs, windows office, scheduling, phone calls, appointments, daily records, billing of services and daily tasks
- Skills of time management, communication, customer service, personal organization, and managerial skills utilized daily
- One on one case management provider / Client outreach specialist
- Independently managed case load of up to 100-110 clients and enrollments of diverse backgrounds
- Routinely assist with community outreach and engagement of identified clients in the community, primarily in high-risk areas including homeless shelters and abandoned homes
McDonald's
Customer Service Representative/Cashier
06.2012 - 12.2012
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Trained new team members in cash register operation, stock procedures and customer services
- Learned roles of other departments to provide coverage and keep store operational
- Used suggestive selling techniques to promote add-on sales
Northwest Missouri State University
Annual Giving/Fundraising Coordinator
01.2010 - 04.2012
Job overview
- Liaised with business and community members to increase awareness of fundraising programs and causes
- Innovated new approaches to engage donors and increase funding resulting in multimillion dollar increase in giving
- Directed work of fundraising team to successfully achieve and exceeded expected fundraising targets on or ahead of schedule
- Established goals for soliciting funds, developed collection and security policies, and coordinated funds disbursements
- Demonstrated leadership by making improvements to work processes and helping to train others
- Networked with industry leaders and investigated partnerships to increase opportunities
Midwest Pool Management
Water Park Front-end Operations Supervisor
04.2010 - 09.2011
Job overview
- Delegated work to staff, setting priorities and daily goals
- Counted and balanced registers
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Directed and supervised staff performance
- Identified appropriate solutions to minimize issues and quickly solve problems
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities
- Conducted department walk-through to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising
- Mentored newly hired staff in upselling techniques to improve sales
- Managed daily operations, client relations and IT
- Collaborated with company departments to guarantee cohesive branding and strategic product placement
- Supported long-term business strategies, generating guest relations feedback for process improvements
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Directly involved in the on-boarding and training of new employees as well as responsible for direct discipline and removal of employees with HR when necessary
- Direct Management of 15-20 individuals interdepartmentally as well as responsible for safety of all patrons in and out of facility from open to close
- Customer Service and First Aid Training
Education
Northwest Missouri State UniversityMaryville, MO
Bachelor of Science from Biology and Psychology
University Overview
- Primary focus on healthcare leadership, diversity development and engagement in Healthcare setting, human relationships and the patient experience, and traumas impact on overall physical and mental health as well as the medical aspects of science and functions of the brain, disease, drugs and their response in regards to human behavior.
- Research on Anesthesia and new surgical techniques.
- 100-hour Health Science Internship- with St Francis Hospital Surgery Department including Emergency, GI, Plastics, Orthopedic, OBGYN, Nursing, Anesthesia, and General teams.
- GPA: 3 years of basic American Sign Language for non-legal interpretation
Skills
- Direct Patient Care
- Collaboration
- HIPAA
- Regulatory Compliance
- Recruiting and Interviewing
- Documentation and Reporting
- Microsoft Office
- Needs Assessments
- Data entry and analysis
- Training and Onboarding
- Electronic medical record
- Outbound Calling
- Client Advocacy
- Mandated Reporter
- Administrative Skills
- Stakeholder Collaboration
- Chronic Disease Management
- Safety Training
- Crisis Intervention
- Fundraising Campaigns
- Time Management
- Annual Giving Campaigns
- Interdisciplinary Collaboration
- Contribution Commitments
- Cold Calling
- Recruitment
- Interviewing
- Multitasking
- Administrative Oversight
- Networking
- Cross-Functional Collaboration
- Donation Solicitation
- Excel Spreadsheets
- Email and Telephone Etiquette
- Email Campaigns
- Operations Management
- Utilization Management
- Fundraising Events
- Business Development
- Performance Tracking
- Strategic Planning
- Training and Mentoring
- Documentation Proficiency
- Purposeful Waste Reduction
- Job Description Development
- Policy Enforcement
- State and Federal Reporting
- Program Development & Project Management
- Community Outreach
- Team Building
- Processes and Procedure
- Investigations
- Policy Development
- MS Office
- Medical Fraud
- Staff Management
- Labor Relations
- Union Contracts
- Union Labor Relations
- Protected Class Harassment
- Harassment Investigations
Certification
- Wellness Coach Certified
- FEMA Emergency Response Training
- MANDT Safety Certified
- Trauma Informed Care Trained and certified
- CPR/AED, First Aid Certified over 15 years.
Timeline
Lead Investigator Labor Relations
Pinkerton
06.2024 - Current
Probation and Parole Officer
Missouri Department of Corrections
10.2023 - 06.2024
Clinical Case Manager/Outreach Case Manager
ReDiscover
09.2015 - 09.2023
Community Support Specialist/Caseworker
Compass Health
01.2013 - 09.2015
Customer Service Representative/Cashier
McDonald's
06.2012 - 12.2012
Water Park Front-end Operations Supervisor
Midwest Pool Management
04.2010 - 09.2011
Annual Giving/Fundraising Coordinator
Northwest Missouri State University
01.2010 - 04.2012
Northwest Missouri State University
Bachelor of Science from Biology and Psychology
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