Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirstian Villarreal

Largo,FL

Summary

Reliable associate demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills.

I was given the role as an agent on my team as the "Xfinity Ambassador".

Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Associate, Inbound Sales (Acquisition)

Comcast, Xfinity
03.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Delivery Driver

Uber
01.2016 - 03.2023
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Notified customers of delays to decrease calls to support.
  • Utilized street maps to plan and determine most efficient routes.
  • Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty.
  • Maintained safe driving habits to protect property and general public on roadways.

Delivery Driver

Spark
03.2021 - 07.2022
  • Handled merchandise in accordance with product handling standards.
  • Inspected vehicle and maintained gas, oil and water levels.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Loaded trucks and safely secured merchandise to prevent damage during transportation.
  • Utilized street maps to plan and determine most efficient routes.
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Inspected and monitored delivery vehicle and performed basic maintenance.

Assistant Manager

Tmoblie
05.2017 - 04.2019
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Completed inventory audits to identify losses and project demand.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Recruited and hired qualified candidates to fill open positions.

Education

High School Diploma -

FLVS
Largo, FL
06.2016

Skills

  • Route management
  • Dependable and reliable
  • Time management skills
  • Customer service / support
  • Microsoft Office expertise
  • Call documentation
  • Multitasking
  • Customer account management
  • Prioritizing
  • POS systems
  • Call center operations
  • Customer oriented
  • Dependable
  • Inbound and outbound calling
  • Managing Operations and Efficiency
  • Budget Management
  • Problem Resolution
  • Team Leadership
  • Scheduling and Coordinating
  • Hiring and Training
  • Performance Evaluations
  • Issue and Conflict Resolution

Certification

Florida Pre-Licensing Education - Life Insurance and Annuities

  • Numerical Score/Grade: 90.60
  • Completion Date: 10/15/2022

Timeline

Associate, Inbound Sales (Acquisition)

Comcast, Xfinity
03.2023 - Current

Delivery Driver

Spark
03.2021 - 07.2022

Assistant Manager

Tmoblie
05.2017 - 04.2019

Delivery Driver

Uber
01.2016 - 03.2023

High School Diploma -

FLVS

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Kirstian Villarreal