Kirstie Borquez

The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multi-specialty medical practice. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously. Expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical.

Maintains physicians calendars, schedules meetings and appointments; prioritizes and resolves meeting schedules; coordinates meeting resources and travel. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care.

Managed high volume of daily tasks while maintaining attention to detail and accuracy in all areas of responsibility.

• Follow age-specific guidelines for phlebotomy procedures, ensure compliance with safety policies, and organize laboratory specimens
• Identified best method for drawing blood, selected gauge needles, prepared veins, and drew blood from patients through venipuncture and micro-collection
• Follow Good Clinical Practices guidelines and maintain patient confidentiality and dignity at all times
• Carried out venipuncture blood draws under significant time pressure and provided demonstrations and mentoring in the correct technique for four new hires
• Maintain patient records
• Detail Oriented
• Verbal and written communication skills
• Time management
• Customer service
• Multitasking skills