Kirstie Caldewll
Nixa,MO
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
1
1
Certification
14
14
years of professional experience
Work History
IT Infrastructure Network Supervisor
Associated Electric Cooperative Inc.
04.2025 - Current
- Supervised network operations, ensuring reliable connectivity across enterprise and operational technology systems.
- Coordinated troubleshooting for routers, switches, firewalls, and wireless infrastructure.
- Maintained network monitoring tools to identify outages, latency, and configuration issues.
- Supported SCADA and telecom connectivity for plant and transmission environments.
- Enforced network security controls aligned with utility compliance and access requirements.
- Documented procedures, incidents, and changes to support consistent service restoration.
- Partnered with project teams to provide expert guidance on networking requirements for new initiatives.
- Reduced network downtime with proactive monitoring and swift issue resolution.
- Conducted capacity planning exercises to ensure adequate resources were available for future growth needs.
- Monitored performance standards and addressed issues to maintain quality and compliance.
- Managed daily operations, ensuring smooth workflow and consistent service delivery.
- Implemented process improvements that increased efficiency and reduced repetitive errors.
- Collaborated with leadership and cross-functional teams to align priorities and goals.
IT Infrastructure Supervisor
O'Reilly Auto Parts
01.2020 - 04.2025
- Supervised daily operations and prioritized workflow to maintain consistent team productivity.
- Monitored performance and provided corrective feedback to improve accountability.
- Reviewed completed work for accuracy, compliance, and process adherence.
- Resolved escalated issues quickly while maintaining service and workplace standards.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Paramedic
Cox Health
05.2012 - 12.2019
- Stabilized critical conditions using ALS protocols, cardiac monitoring, and medication administration.
- Assessed emergency patients, prioritized interventions, and delivered advanced prehospital care.
- Transported patients safely while maintaining continuous reassessment and treatment updates.
- Documented patient assessments, procedures, and responses in electronic medical records.
- Coordinated care with nurses, physicians, and dispatch to support seamless handoff communication.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Mentored paramedic trainees during field shifts, reinforcing protocol compliance and clinical decision-making.
- Coordinated ride-along training plans, preceptor feedback, and competency checkoffs for new hires.
- Coached personnel on agency policies, equipment use, and infection control practices.
Education
Bachelor of Science - Business Administration
Missouri State University
Springfield, MOAssociate of Arts - Emergency Medicine
Ozark Technical Community College
Springfield, MOSkills
- Project management
- Process management
- Complex Problem-solving
- Strategic planning
- Team leadership
- Employee training
- Training and mentoring
- Attention to detail
- Relationship building
- Network infrastructure management
- Vendor relationship management
- Team performance optimization
Certification
- Essentials of Effective Supervision, Missouri State University - May 19th, 2026
Timeline
IT Infrastructure Network Supervisor
Associated Electric Cooperative Inc.
04.2025 - Current
IT Infrastructure Supervisor
O'Reilly Auto Parts
01.2020 - 04.2025
Paramedic
Cox Health
05.2012 - 12.2019
Bachelor of Science - Business Administration
Missouri State University
Associate of Arts - Emergency Medicine
Ozark Technical Community College