Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Kirstie Campbell

Pleasantville,NJ

Summary

I find myself a hardworking Leadership Team Member bringing great personnel management and motivational abilities. Love helping my team strive for growth and enhance results through hands-on, proactive daily operations. Always ready to help and achieve shared goals with my team. Devoted to giving everyone a positive and memorable experience. Remarkable customer service skills, I carry an upbeat and positive attitude. Very polite and well-spoken. I would be the perfect candidate for this position!

Thank you for your time :)

Overview

14
14
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

Showboat Hotel
Atlantic City, NJ
03.2022 - Current
  • Provided support to guests with check-in and check-out procedures.
  • Monitored the front desk staff to ensure proper customer service was provided.
  • Resolved customer complaints promptly and efficiently.
  • Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
  • Processed payments, cashiering duties and credit card transactions accurately.
  • Performed administrative tasks such as filing documents, answering phone calls and emails.
  • Coordinated room assignments by considering guest preferences and special requests whenever possible.
  • Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
  • Tracked inventory of supplies needed for the front desk area.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.

Cashier Team Member

Walgreen's Pharmacy
Atlantic City, NJ
12.2021 - 04.2022
  • Built and maintained working relationships with peers and upper management.
  • Assisted newly hired team members by explaining company procedures and safety requirements.
  • Work hard to learn required tasks quickly to maximize performance.
  • Maintain excellent levels of workplace cleanliness around equipment to enhance safety and productivity during this pandemic.
  • Always looks for ways to go above and beyond job requirements.
  • Moving containers to staging area and determining the correct storage locations. As well as stocking shelves, stocking the refrigerators, freezers etc..
  • Use proper safety procedures to load and unload materials and components.

Fitness Consultant

Matrxx Fitness
Atlantic City, NJ
10.2021 - 03.2022
  • Greet and assist guests entering facility to provide general information and answer questions.
  • Monitor fitness floor and observe equipment use to address safety concerns.
  • Check gym equipment for proper use and function.
  • Led tours of the fitness facility by guiding interested individuals, providing information and highlighting benefits of amenities.
  • Explain and demonstrate fitness and conditioning techniques and movements.
  • Monitor supplies and reported low stock for reordering.
  • Attended staff meetings and training sessions to maintain updated knowledge of policies and procedures.
  • Sold personal training packages, as well as basic and platinum memberships.
  • Currently attending NASM an online school for my health and fitness career.
  • Collaborated with many clients to develop plan of action based on health goals.
  • The Fitness Center is located inside The Showboat actually! which is great! (wink wink)

Hotel Concierge

The Roosevelt Hotel
Manhattan, NY
12.2019 - 03.2020
  • Welcomed clients and offered to assist with setting up spa treatments and restaurant reservations.
  • Scheduled deliveries of flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Prepared invoices for guests, delivering to rooms on day of check-out and answering follow-up questions.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Managed transportation arrangements to and from airport, train station, and local events for visitors.
  • Facilitated research of local venues, restaurants, and visitor spots per guest requests.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Bartender

The Executive Club
Manhattan, NY
06.2019 - 12.2019
  • Operate cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Produce and balance daily and weekly sales reports.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Poured wine, beer and cocktails for patrons.
  • Confirmed customers age for alcohol service and discontinued service to intoxicated guests.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitor customers intoxication levels and request removal from premises or request assistance from security if things escalade and most importantly remain calm!
  • Received cash and card payments for balances. Can handle both.

Mail Sorter

OSM
Las Vegas, NV
03.2018 - 08.2018
  • Operated mail processing equipment and manually sorted mail.
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Work quickly but efficiently at a timely pace.

Cashier

Hudson News
Las Vegas, NV
01.2015 - 01.2017
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Increased sales by suggesting specific complementary items to customers.
  • Being that Hudson News was located inside of the airport I experienced different currencies and with those from other countries I became familiar with using a language barrier when convenient. I enjoyed it!

Cashier Team Lead

Bath & Body Works
Stateline, NV
06.2010 - 01.2015
  • Scanned, priced and bagged customer goods quickly to keep lines moving.
  • Met high productivity standards in processing payments for customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
  • Decorating the store throughout the seasons.
  • Attended store meetings.

Education

High School Diploma -

Green Valley High School
Henderson, NV
06.2009

Some College (No Degree) - Health And Fitness

National Academy of Sports Medicine
Online

Skills

My career in Fitness & Health skills would consist of

  • Nutrition Assessment and Planning
  • Motivational Leadership
  • Safe Equipment Demonstrations
  • Individualized Training Programs
  • CPR Certified
  • Anatomy and Physiology
  • Fitness Evaluations
  • Health and Wellness Education
  • Certified Personal Trainer
  • Goal Setting
  • Weights and Equipment
  • Breathing Techniques

My Skills in customer service/cashier/concierge

  • Cash Handling
  • POS Systems/ PMS Systems/ HMS Systems
  • Outstanding Customer Service
  • Community Relations
  • Nightlife Recommendations
  • Amenities Information
  • Clear Communication
  • Guest Errands
  • Spa Treatment Coordination
  • Dining Recommendations
  • Works well with others and or alone
  • Very experienced in many work backgrounds

Certification

  • CPR certification - Current
  • Personal training - Current
  • Nutrition Coach - Current

References

References available upon request.

Timeline

Front Desk Supervisor

Showboat Hotel
03.2022 - Current

Cashier Team Member

Walgreen's Pharmacy
12.2021 - 04.2022

Fitness Consultant

Matrxx Fitness
10.2021 - 03.2022

Hotel Concierge

The Roosevelt Hotel
12.2019 - 03.2020

Bartender

The Executive Club
06.2019 - 12.2019

Mail Sorter

OSM
03.2018 - 08.2018

Cashier

Hudson News
01.2015 - 01.2017

Cashier Team Lead

Bath & Body Works
06.2010 - 01.2015

High School Diploma -

Green Valley High School

Some College (No Degree) - Health And Fitness

National Academy of Sports Medicine

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Kirstie Campbell