Kirstie Castillo

Las Vegas,NV

Summary

Personable and dedicated Customer Service Representative with extensive experience providing administrative support. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated, Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

years of professional experience

Certification

Work History

Front Office Manager

Armstrong Installation Service

Emeryville, CA

01.2021 - 01.2024

Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Orchestrated staff meetings to maintain open communication and quickly address concerns.
Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
Conducted staff performance evaluations to monitor progress and individual skills.

Executive Assistant

Berkley Public Library Foundation

Berkley, CA

05.2018 - 10.2020

Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff.
Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
Performed data entry tasks into various software programs including MS Excel spreadsheets.
Managed all aspects of catering needs for special events hosted by the organization.
Opened, read and replied to e-mails, letters and correspondence on behalf of executives.

Administrative Assistant

Sutter Health

San Francisco, CA

01.2010 - 04.2016

Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
Processed invoices for payment using accounting software applications.

Education

High School Diploma -

Alameda High School

Alameda, CA

06-1994

Skills

Office Administration
Executive Support
Certified in 10-key
AR/AP
Professional and mature
Employee Supervision

Conference/Event planning
Customer Service
Proficient in MS Office
Data Entry
Hospitality services