Kirstie Fehr
Eagle Mountain,Utah
Summary
I am highly motivated to provide quality and excellent service to all customers. Very Personable and professional with customers and peers and in a team environment.
Overview
10
10
years of professional experience
Work History
Realtor
Self-Employeed
4020 W Daybreak Pkwy, UT
02.2020 - Current
- Assist buyers with finding ideal homes by assessing needs, requirements and budgets.
- Advise and inform prospective clients on current market activities and conditions.
- Write contracts to outline sales and purchases of properties.
- Compare recently sold area properties to determine competitive market prices.
- Negotiate contracts with buyers and sellers to maximize my customers savings.
Customer Service Account Manager
Discover Card
2500 Lake Park Blvd, Salt Lake City, UT 84120
02.2015 - 07.2020
- Answered a large number of calls per day by addressing customer inquiries, solving problems and providing new product information.
- Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Defused volatile customer situations calmly and courteously.
- Expected to assist two customers inquires simultaneously and provide quick and accurate information.
- Outstanding 3 months of straight sixes on all chats.
Host/Server
Village Inn
11454 District Dr, South Jordan, UT 84095
01.2013 - 02.2015
- Assisted with guest inquiries, take-out orders and restaurant cleanliness.
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
- Displayed enthusiasm and knowledge about the restaurant\'s menu and products.
- Skillfully promoted items on beverage lists and restaurant specials.
- Supervised and coordinated dining room activities and employee schedules.
Education
High School Diploma - undefined
Herriman High School
2014
Skills
- Adheres to customer service procedures
- Creative problem solver
- Quick learner
- Adherence to high customer service standards
- Contributed to winning JD Power and Associates Award
- Exceptional Account Service
- Flexible Team Player
- Effective Time Management
- Strong Communication Skills
Timeline
Realtor
Self-Employeed
02.2020 - Current
Customer Service Account Manager
Discover Card
02.2015 - 07.2020
Host/Server
Village Inn
01.2013 - 02.2015
High School Diploma - undefined
Herriman High School
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