Kirstie Hall
Estero,Florida
Summary
Strategic and results-driven operations professional with 20+ years of progressive leadership across operations, procurement, revenue management, policy development and more. Known for optimizing operational processes, enhancing revenue, and driving cross functional collaboration. Recognized for building strong internal and vendor relationships and for creating scalable, cost-effective solutions aligned with business strategies and goals.
Overview
15
15
years of professional experience
Work History
Senior Director Procurement Operations
Hertz
01.2023 - Current
- Led and developed high-performing procurement teams across multiple categories valued at $500M+ including indirect spend, Facilities, Third Party Labor, Ancillary Products, EV Infrastructure, Uniforms, and more.
- Design and implement procurement strategies that reduce costs by 10%, mitigate risk, and enhance supplier performance.
- Oversee vendor selection, contract negotiations and long-term supplier relationship management to ensure service quality and value.
- Collaborate with finance, legal, operations, and executive leadership to align sourcing initiatives with business goals and budget targets.
Director Operation Services
Hertz
01.2019 - 01.2023
- Directed key operational functions and business support initiatives across field operations, ensuring alignment with strategic goals and driving continuous improvement.
- Managed critical supplier and vendor relationships – overseeing project timelines, ensuring service delivery, handling invoicing, collecting qualitative and quantitative data to identify trends and deliver insights for decision making and coordinating implementation and training to support field operations.
Manager Policies and Procedures
Hertz
01.2016 - 01.2019
- Managed the development, implementation, and maintenance of 150+ global policies and procedures across multiple business units to ensure operational consistency and compliance.
- Led the creation and maintenance of comprehensive Standard Operating Procedures (SOPs) and Standards of Work to improve field-level execution and reduce variation in processes.
Region Revenue Manager
Hertz
01.2010 - 01.2016
- Directed the Value-Added Services program for 6 Top 60 locations and numerous mid-tier (61-150) local editions, driving revenue growth in ancillary revenue streams across all operations successfully hitting and exceeding targets.
- Led strategy, coaching, and execution of frontline sales training, equipping teams with tools and techniques to improve customer engagement and maximize sales opportunities.
- Developed accountability models and reporting frameworks to track sales performance, identify gaps and opportunities, and implement continuous improvement initiatives.
- Partnered with field leadership to align strategies with operational goals, resulting in increased customer satisfaction and revenue per transaction.
Education
A.A. - General Studies
UMBC
Baltimore, MD01.1999
High School - undefined
Glen Burnie High School
01.1996
Skills
- Financial ERP Systems (Oracle)
- Microsoft Office
- Policy and Compliance management
- SOP Development
- Collaborative leadership
- Team management
- Culture transformation
- Policy development
- Stakeholder relations
- Strategic planning
- Process improvement
- Operations management
STRENGTH HIGHLIGHTS
- Cross Functional Leadership: Proven leader with a track record of bridging cross-functional teams to deliver operational excellence and strategic outcomes that span multiple functional areas from operations, procurement, data, facilities, and more.
- Compliance Development: Detail oriented leader skilled in developing and enforcing operational policy frameworks that drive consistency, compliance, and performance.
- Team Leadership and Development: Successful team leader who builds high performing, empowered teams through mentorship, clear expectations and development-focused management.
Timeline
Senior Director Procurement Operations
Hertz
01.2023 - Current
Director Operation Services
Hertz
01.2019 - 01.2023
Manager Policies and Procedures
Hertz
01.2016 - 01.2019
Region Revenue Manager
Hertz
01.2010 - 01.2016
High School - undefined
Glen Burnie High School
A.A. - General Studies
UMBC
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