Marissa Albright
Huntsville,AL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased sales, improving buying experience, and elevating company profile with the target market. Consistently recognized for sales performance and excellence in customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements and skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.
Overview
11
11
years of professional experience
Work History
Barista/Trainer/Manager
Starbucks
02.2016 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Communicate with customers to understand their needs and recommend appropriate food or beverages
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Prepared merchandise for the sales floor
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Organize cups, lids, and other products in the stock room
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintain current knowledge of applicable sales and product changes to provide the best possible service for all customer needs
- Assist other baristas with questions, comments & concerns
- Contributes to a positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
- Assists in daily Food and Beverage inventory management and control
- Operated cash register for cash, check, and credit card transactions with 100% accuracy.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Contributed to store profitability by monitoring inventory levels, placing orders as needed, and minimizing waste.
- Established and maintained quality control standards.
Sales Associate
Bath & Body Works
12.2017 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers
- Assisted customers by answering questions and fulfilling requests
- Improved customer satisfaction by consistently providing friendly and efficient service.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Counted cash in register drawer at the beginning and end of shift
- Worked closely with managers to identify areas of improvement in day-to-day operations resulting in increased productivity levels.
- Restocked, arranged, and organized merchandise in front lanes to drive product sales
- Answered questions about store policies and concerns to support positive customer experiences
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Manager
McDonalds
08.2013 - 11.2015
- Handling large quantities of cash, depositing and maintaining the safe count and register drawers
- Actively listened to customers, handled concerns quickly, and de-escalated major issues
- Supervised multiple members of staff and delegated tasks
- Ensured satisfaction of customers
- Weekly order of all store supplies & inventory count of all products
- Trained new management on proper procedures for opening and closing shifts and their duties
- Called in repairs and work orders for store repairs.
Education
High School Diploma -
Agora Charter School
08.2014
Skills
- Stocking and Replenishing
- Merchandising Knowledge
- Sales expertise
- Exceptional Customer Service
- POS System Operation
- Relationship building
- Excellent people skills
- Excellent written and oral communication
- Problem-solving skills
- Product promotions
- Leadership experience
- Confident leadership skills
- Restaurant management
- Multi-tasking strength
- Client Service
- Mutual Respect for all team members
Additional Information
References Upon Request
Timeline
Sales Associate
Bath & Body Works
12.2017 - 01.2020
Barista/Trainer/Manager
Starbucks
02.2016 - Current
Manager
McDonalds
08.2013 - 11.2015
High School Diploma -
Agora Charter School