Kirstie Motes
Mount Holly,NC
Summary
Dynamic Assistant Manager with a proven track record at Total Wine & More, excelling in customer service and team leadership. Enhanced operational efficiency through innovative inventory management and improved customer satisfaction by swiftly resolving complaints. Skilled in staff training and development, fostering a motivated team that consistently achieved sales growth.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Total Wine & More
08.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
Assistant Manager
PetSmart
07.2006 - 08.2021
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Conducted performance evaluations and provided constructive feedback to employees.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Improved operational efficiency by adopting new technology for inventory management.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
Education
High School Diploma -
Jefferson High School
Charles Town, WV05-2006
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Conflict resolution
- Employee scheduling
Timeline
Assistant Manager
Total Wine & More
08.2021 - Current
Assistant Manager
PetSmart
07.2006 - 08.2021
High School Diploma -
Jefferson High School
Similar Profiles
Tyler ChurchillTyler Churchill
Merchandiser at Total Wine & MoreMerchandiser at Total Wine & More
Alexis PinedaAlexis Pineda
Merchandiser at Total Wine & MoreMerchandiser at Total Wine & More
Ruth WilsonRuth Wilson
Cashier Team Lead at Total Wine & MoreCashier Team Lead at Total Wine & More