KIRSTIN COLEMAN
Tulsa,Oklahoma
Summary
Results-driven Operations Manager with extensive experience at Michaels Craft Company, specializing in Oracle Cloud Applications, and cross-functional collaboration. Demonstrated success in improving operational efficiency and safety compliance, resulting in measurable productivity gains. Proficient in staff management and committed to delivering outstanding customer service, consistently ensuring positive operational outcomes. Strategic Operations Head with a background in optimizing productivity and enhancing profit margins. Known for strengths in leadership, operational efficiency, and streamlining processes. Have led teams to achieve goals and consistently driven growth in previous roles. Possess exceptional skills in strategic planning, project management, and team coordination.
Overview
4
4
years of professional experience
Work History
Operation Manager
Michaels Craft Company
Tulsa, Oklahoma
12.2022 - Current
- Managing merchandise, which involves overseeing the store's merchandise operations, includes profit from sales, theft, and voc-osca scoring.
- Shrink and safety: Leading and managing the store's shrink and safety programs includes finding different methods to improve productivity and save money.
- Managing the team: training, coaching, and observing the store's team members.
- Productive workload: Assisting the store manager with planning and executing the store's workload.
- Coordinated and supported truck unloading processes to ensure prompt inventory management.
- Providing customer service: Providing friendly customer service, and ensuring a customer-centric shopping experience.
- Maintained team responsibility for achieving desired results and stable conditions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Created detailed reports regarding operational progress or issues that need attention from upper management.
Federal Processor/ Receptionist
Pittsburg State University
09.2020 - 01.2023
- Assist students with the financial process of receiving funding for the academic school year
- Review and process federal documentation, such as social security, 1040's, FAFSA, loans, and scholarships
- Reviewing ten to twenty financial worksheets a day
- Manage the Express, SSH (secure shell), and Oracle Cloud systems required for work duties
- Training new receptionists/financial processors/ data entry student employees
- Covering reception /receptionists when they are unavailable
- Proficient in Oracle Cloud, Microsoft 365 applications, Canva
Education
Bachelor of Business Administration - Business Management, Marketing
Pittsburg State University
01.2023
High school -
Wright Christian Academy
01.2019
Skills
- Proficient in Oracle Cloud Applications
- Microsoft 365 Proficiency
- Efficiency Improvement
- Scheduling and planning
- Staff management
- Cross-functional coordination
- Health and safety compliance
Timeline
Operation Manager
Michaels Craft Company
12.2022 - Current
Federal Processor/ Receptionist
Pittsburg State University
09.2020 - 01.2023
Bachelor of Business Administration - Business Management, Marketing
Pittsburg State University
High school -
Wright Christian Academy
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