Hi, I’m
Kirstin Dalton
Hospitality
Martinsville,VA
Summary
Dynamic leader with proven expertise in team leadership and customer service management, honed at Pearson Restaurant Group. Excelled in enhancing customer satisfaction and streamlining operations, showcasing exceptional multitasking and relationship-building skills. Achieved significant improvements in service delivery by leveraging sales expertise and a positive attitude, fostering a culture of excellence and growth.
Overview
4
years of professional experience
Work History
Pearson Resturant Group (BowlBQ)
Shift Leader-Server-Hostess.
12.2021 - 07.2024
Job overview
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Pearson Restaurant Group
Shiftlead-Server-Hostess
12.2021 - 06.2024
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Abraham Gonzalez
Apes Frozen Yogurt
01.2020 - 12.2021
Job overview
- Assisted in inventory management to ensure adequate stock levels and minimize waste.
- Developed strong product knowledge to assist customers in making informed decisions about their frozen yogurt choices.
- Managed customer queues during busy periods to maintain orderliness and minimize wait times.
- Ensured food safety standards were met by regularly sanitizing workstations and equipment.
- Supported store promotions by creating visually appealing displays highlighting featured flavors or specials.
- Provided exceptional customer service, addressing concerns and answering questions with patience and professionalism.
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
Magna Vista HighschoolRidgeway, VA
05.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
- Customer Service Management
- Sales and Upselling
- Client Service
- Professional Appearance
- Client Support
- Sales expertise
- Shift leadership
- Multitasking
- Attention to Detail
- Excellent Communication
- Relationship Building
Timeline
Shift Leader-Server-Hostess.
Pearson Resturant Group (BowlBQ)
12.2021 - 07.2024
Shiftlead-Server-Hostess
Pearson Restaurant Group
12.2021 - 06.2024
Apes Frozen Yogurt
Abraham Gonzalez
01.2020 - 12.2021
Magna Vista Highschool
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