Kirstin Fisher
Grand Prairie,TX
Summary
Dedicated professional with a strong background in customer service, team leadership, and effective communication. Adept at fostering positive relationships, resolving challenges, and delivering tailored experiences. Passionate about creating engaging learning environments and leveraging adaptable communication strategies to meet diverse learner needs.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Delta Air Lines, Inc
11.2017 - Current
- Led initiatives to improve customer service operations by analyzing feedback and optimizing digital communication platforms, contributing to a more seamless travel experience.
Collaborated with cross-functional teams to test and implement a new messaging platform, improving real-time communication between travelers and support teams.
Provided data-driven recommendations to enhance service objectives, resulting in increased customer satisfaction and operational efficiency.
Mentored and coached teams to streamline service workflows, aligning with company goals of enhancing digital customer engagement
Gate Agent
Delta Global Services
12.2015 - 11.2017
- Worked closely with flight crews, ground staff, and technology teams to improve passenger boarding and departure processes.
Contributed to process enhancements by identifying inefficiencies in communication and proposing solutions to improve workflow.
Delivered exceptional customer service while ensuring compliance with safety regulations and operational protocols.
Hostess
American Girl Doll
01.2014 - 10.2015
- Provided exceptional customer interactions, ensuring a welcoming environment.
- Trained and supported new associates, fostering a culture of inclusivity and respect.
- Handled inquiries and concerns with tact, promoting positive experiences for diverse customers.
Education
Bachelor of Science - Business Administration
Southern New Hampshire
New Hampshire 01-2025
Skills
- Strong Communication & Interpersonal Skills
- Time Management & Organization
- Team Leadership & Mentorship
- Problem-Solving & Conflict Resolution
- Adaptability & Cultural Awareness
Timeline
Customer Service Representative
Delta Air Lines, Inc
11.2017 - Current
Gate Agent
Delta Global Services
12.2015 - 11.2017
Hostess
American Girl Doll
01.2014 - 10.2015
Bachelor of Science - Business Administration
Southern New Hampshire
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