Kirstin Gordon
Palm Coast,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. also Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
Work History
Delivery Driver
DoorDash
Palm Coast, FL
01.2019 - Current
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Received daily delivery instructions and route assignments from app.
- Maintained accurate records of goods delivered and collected payments as required.
- Loaded, secured, and unloaded goods in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Communicated regularly with customer regarding any delays or issues encountered on routes.
- Verified accuracy of items bagged or boxed up against order label
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
Dispatcher
llx logistics
Bowling Green, KY
10.2016 - 12.2018
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Verified driver credentials prior to assigning them a route or task.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Inspector
FPI
Franklin, KY
01.2013 - 12.2014
- inspected parts as they came off the assembly line.
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Assisted in training new inspectors on safety protocols and standards.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Monitored production processes to detect deviations from specifications or standards.
Customer Service Representative
Afni Call Center
Bowling Green, KY
03.2011 - 12.2012
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Assembly Line Worker
Electrolux
Clarksville, TN
01.2010 - 12.2011
- Assembled components of a variety of products, adhering to production specifications.
- Operated machinery such as drills, saws and presses to assemble parts.
- Maintained accurate records of product counts and materials used during assemblies.
- Ensured work areas were kept clean and organized at all times.
- Provided training and guidance to new employees on proper assembly techniques.
- Collaborated with other departments to ensure smooth production process flow.
Education
Russellville Independant High School
Russellville, KY05-2009
Skills
- Driver Monitoring
- Route Logs
- Route Delivery
- Delivery Schedules
- Delivery Confirmations
- Safe Driving
- Customer Complaint Handling
- Excellent Customer Service
- Customer Interaction
- Safety Protocols And Procedures
- Issuing Receipts
- Documentation & Recordkeeping
- Delivery Recordkeeping
- Warehouse Safety
- Customer Communication
- Order Picking And Processing
- Time Management
- Customer Rapport
- Client Relationship Management
Timeline
Delivery Driver
DoorDash
01.2019 - Current
Dispatcher
llx logistics
10.2016 - 12.2018
Inspector
FPI
01.2013 - 12.2014
Customer Service Representative
Afni Call Center
03.2011 - 12.2012
Assembly Line Worker
Electrolux
01.2010 - 12.2011
Russellville Independant High School
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