Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kirstin Hilliard

Bear,DE

Summary

To utilize my education and career experience to enhance the health care environment and quality of consumer care while broadening my professional qualifications. Skilled Clinician well-versed in evaluating the complete picture of a patient's life and health in order to provide treatment to the whole person.

Overview

7
7
years of professional experience
1
1
Certification

Work History

School Social Worker

Christina School District
Newark, DE
09.2024 - Current
  • Attended staff meetings to discuss current events affecting the school community.
  • Facilitated conflict resolution between peers when needed.
  • Partnered with local agencies to facilitate access to community resources.
  • Organized extracurricular activities that foster teamwork skills among participants.
  • Collaborated with teachers, administrators, parents, and other professionals to develop and implement appropriate interventions for students facing social or academic difficulties.
  • Provided resources to families in need of assistance such as food banks or housing programs.
  • Participated in home visits to assess family dynamics and provide guidance on parenting techniques.
  • Developed educational materials on mental health topics to be used in classrooms or during parent conferences.
  • Organized seminars on topics such as bullying prevention, substance abuse awareness, anger management.
  • Provided crisis intervention services for students in need of immediate assistance.
  • Assisted in the development of IEPs for students with special needs.
  • Conducted individual and group counseling sessions with students to discuss social, emotional, and behavioral issues.
  • Tracked attendance of students and noted issues, including submitting truancy referrals where merited.

Therapist

The Center For Child Development
Newark, DE
11.2023 - Current
  • Provided crisis intervention services when needed.
  • Conducted initial assessments of clients to determine presenting issues and develop treatment plans.
  • Engaged in outreach activities within the community to increase awareness about available resources for mental health support.
  • Collaborated with multidisciplinary teams to ensure continuity of care for each client.
  • Documented all interactions with clients according to agency policy and procedures.
  • Utilized a variety of techniques such as cognitive-behavioral therapy and mindfulness practices during sessions.
  • Developed individualized therapeutic interventions based on diagnosis and best practices in the field of mental health counseling.

SHIFT SUPERVISOR

RI INTERNATIONAL
NEWARK, DE
05.2020 - Current
  • Ensures completion of designated assessments of guests brought to the facility, developing plans and recovery solutions in partnership with the participant
  • In partnership with the person, serves as advocate with other agencies and service providers, obtaining the most effective recovery-oriented outcome for each Individual
  • Guides the implementation of the discharge plan in partnership with each participant
  • Documents information and service provided in electronic data base assuring continuity of the service record and as a tool for communication with other team members
  • Assists participants in identifying their hopes and dreams and the solutions they are seeking by using the recovery coaching process to develop and record an individualized recovery and wellness plan
  • Determines a provisional diagnosis, obtains documentation, of medical necessity, and submits authorizations for service in a timely manner.

Care Coordinator

Highmark Health
Wilmington, DE
10.2023 - 10.2024
  • Hold a Caseload of 45 members
  • Communicate effectively while performing customer telephonic interviewing and communication with external contacts.
  • Communicate effectively while interacting with Case Management Specialists, Management Team, Physician Advisors and other interdepartmental contacts.
  • Maintain knowledge of Medical Terminology and Medical Diagnostic Categories/Disease States
  • Educate members in order to enhance member understanding of illness/disease impact and to positively impact member care plan adherence, pharmacy regimen maintenance, and health outcomes.
  • Collaborate with Primary Care Physicians, Medical Specialists, Home Health and other ancillary healthcare providers with the goal being to coordinate member care.
  • Work primarily independently to identify, define, and resolve a myriad of problem types experienced by the member.
  • Develop an individualized plan of care designed to meet the specific needs of each member.
  • Anticipate the needs of members by continually assessing and monitoring the member’s progress toward goals, care plan status, and re-adjust goals when indicated.

Team Lead

RI International
Newark, DE
08.2022 - 10.2023
  • Supervise four teams made up of peer support specialist and licensed master level clinicians
  • Supervise and staff a Target Case Management (TCM) house through the state of Delaware
  • Provides and documents supervision to each team member on a weekly basis
  • Provides oversight to team members on caseload management duties
  • Develops and supports the program management team, analyzing problems, identifying areas of unmet needs, and seeking solutions
  • Completes comprehensive psychosocial assessments and collaborates in the creation of individualized treatment plans with participants and treatment team members
  • Interacts with individuals in a recovery model, assisting with activities and providing information about support in the community
  • Develops and maintains positive and constructive working relationships with collateral and funding agencies.

Clinician II

RI INTERNATIONAL
NEWARK, DE
01.2022 - 08.2022
  • Serves as the mental health professional for individuals until they are enrolled in services at another community agency, when applicable
  • Determines a provisional diagnosis, obtains documentation of medical necessity, and submits authorizations for service in a timely fashion
  • Conducts thorough clinical assessments and treatment plans for services
  • Assesses the individual’s needs and provides appropriate support and referral
  • Provides short-and long-term recovery-oriented therapeutic counseling and education, on a group or individual basis
  • Provides family education and family counseling
  • Completes clinical documentation as required
  • Understands and adheres to RI international compliance standards as they appear in the code of conduct and conflict of interest policies
  • Performs other related duties as assigned.

Social Work intern

DELAWARE GUIDANCE SERVICES, MOBILE CRISIS SERVICES
08.2019 - 05.2020
  • Provide therapeutic service in the New Castle community to children and families
  • Complete initial assessments with client and family
  • Develop treatment plans with client and family
  • Assist with client intake and re-authorization evaluations
  • Group therapy sessions
  • Parent skill building

Behavior Health Tech, RI INTERNATIONAL
NEWARK, DE
06.2019 - 05.2020
  • Provide case management for people in crisis over the age of 18 aimed toward planning for long and short-term goals
  • Conduct client intake interviews for incoming participants and prepared all necessary client paperwork
  • Verified client insurance using Delaware Medical Assistance Program (DMAP) and Navient systems
  • Worked with staff to insure proper clinical documentation
  • Train New staff members in clinical documentation, and individual notes using DAP notes
  • Assist in internal and state company audits ensuring client documentation is accurate and documented to meet state audit requirements.

Crisis Recovery Coach

RI INTERNATIONAL
NEWARK, DE
06.2018 - 06.2019
  • Provide case management for people in crisis over the age of 18 aimed toward planning for long and short-term goals
  • Conduct client intake interviews for incoming participants and prepared all necessary client paperwork
  • Facilitate open therapy groups for people in recovery from substance and mental health concerns
  • Monitor unit participants and complete rounds as assigned

Education

masters - social work

Widener University- Chester
pa

bachelors - social work

Neumann University
Aston Mills, PA

Skills

  • Training
  • Team Supervision
  • Client support
  • Program evaluation
  • Data management
  • Multidisciplinary team collaboration
  • Patient records administration
  • Unit supervision
  • Compliance with regulatory guidelines
  • Clinical skills
  • Organizing staff schedules
  • Improving clinical quality outcomes
  • Staff development
  • Developing training programs
  • Report generation
  • Report writing
  • Crisis Intervention

Certification

  • License Clinical Social Worker DE- Q1-0012250
  • Certified Mental Health Screener
  • CPR and First Aid Certified
  • Mental health first aid

Timeline

School Social Worker

Christina School District
09.2024 - Current

Therapist

The Center For Child Development
11.2023 - Current

Care Coordinator

Highmark Health
10.2023 - 10.2024

Team Lead

RI International
08.2022 - 10.2023

Clinician II

RI INTERNATIONAL
01.2022 - 08.2022

SHIFT SUPERVISOR

RI INTERNATIONAL
05.2020 - Current

Social Work intern

DELAWARE GUIDANCE SERVICES, MOBILE CRISIS SERVICES
08.2019 - 05.2020

Behavior Health Tech, RI INTERNATIONAL
06.2019 - 05.2020

Crisis Recovery Coach

RI INTERNATIONAL
06.2018 - 06.2019

masters - social work

Widener University- Chester

bachelors - social work

Neumann University

Similar Profiles

CREATE PROFILE
Kirstin Hilliard