Summary
Overview
Work History
Education
Skills
Extras
Timeline
Generic

Kirstin McHone

Boyertown,PA

Summary

Outgoing Person with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

16
16
years of professional experience

Work History

Dietary Office Admin

Frederick Living
Zieglersville, PA
07.2013 - Current
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Set up new sales displays each week.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Accomplished multiple tasks within established timeframes.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Maintained computer and physical filing systems.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Completed bi-weekly payroll for 50-70 employees.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Assembled, stored and disposed of food using proper food handling, labeling and safety techniques.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Maintained strict levels of cleanliness for tables, floors and prep areas.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Cleared tables and removed dishes, trays and utensils from dining room to dishwashing area.
  • Washed plates, cups, serving and eating utensils and kitchen equipment in commercial dishwasher.
  • Lifted and carried heavy materials.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recorded inventory sales into organization's weekly income report.
  • Arranged tray and or table settings with proper tableware, condiments and tray card.
  • Delivered nourishment and supplements to nurse station for distribution to specific residents.

Dairy Clerk

Giant Foods Store
Gilbertsville, PA
04.2015 - 11.2015
  • Handled large dairy section by maintaining section cleanliness, product rotation and displays.
  • Restocked cases with new merchandise and removed expired items for proper disposal.
  • Trained new dairy clerks on rotation systems, product management and customer service.
  • Notified management of customer or employee accidents.
  • Satisfied customer orders for fresh products.
  • Checked department signage and confirmed proper pricing, making sure sale items accurate.
  • Labeled and inventoried department merchandise.

Overnight Supervisor

Weis Markets Inc
Gilbertsville, PA
10.2006 - 11.2013
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Verified accurate recordkeeping processes, reducing financial inconsistencies.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Completed inventory counts and ordered merchandise.
  • Collected and authorized payments of guests.
  • Set up new sales displays each week.
  • Issued receipts and processed refunds, credits or exchanges.
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.

Education

High School Diploma -

Boyertown Area Senior High School
Boyertown, PA
06.2009

Skills

  • Quality Assurance
  • Motivational Leadership
  • Team Management and Supervision
  • Staff Development and Training
  • Handling Customer Complaints
  • Documentation and Recordkeeping
  • Employee Motivation and Discipline
  • Goal Setting
  • Payroll Administration
  • Microsoft Office
  • Multitasking and Prioritization

Extras

i love to try new things when it comes to cooking. I love Animals . I own a horse and enjoy riding in my free time. i have 3 kids that range from age 1-11 and love spending time with them doing family trips when we can

Timeline

Dairy Clerk

Giant Foods Store
04.2015 - 11.2015

Dietary Office Admin

Frederick Living
07.2013 - Current

Overnight Supervisor

Weis Markets Inc
10.2006 - 11.2013

High School Diploma -

Boyertown Area Senior High School

Similar Profiles

CREATE PROFILE
Kirstin McHone