Kirstin Monoian

• Trained clients during strength training, cardio vascular exercise, and stretching.
• Designed specific workout systems for individual clients based on performance ability.
• Monitored proper execution and form of clients and adjusted positions to improve results and safety.
• Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
• Developed and implemented creative exercise programs to keep clients engaged and motivated.
• Maintained up-to-date knowledge of fitness training methods to inform approach.
• Demonstrated proper technique for exercises to avoid injuries.
• Developed customized fitness plans for wide range of clients to expand services.
• Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
• Motivated clients to stay on track with fitness goals with positive and friendly approach.
• Assisted clients with personal fitness goals through realistic objectives.
• Adapted classes to meet needs of participants with varying fitness levels.
• Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
• Promoted fitness classes to boost gym attendance.

• Oversaw budgets, payroll, and accounts payable and receivable for two locations
• Analyzed operational issues and implemented corrective action to maximize profits.
• Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
• Implemented cost reduction initiatives and process improvements to optimize efficiency and productivity.
• Manage scheduling for two locations
• Manage multiple phone lines
• Organizing meetings
• Managing data, making spreadsheets of data to send to the correct people
• Dealing with all complaints and queries from customers and employees
• Booking transportation and hotels
• Improved cash flow, retired debt and built cash reserves to control costs and enhance benefits.

• Researched building codes and properly applied to designs.
• Maintained architectural construction documentation and drawings for each phase of fast-track projects.
• Interacted with clients to ascertain requirements and desires for custom homes.
• Discussed design specifications and procedures with project manager, engineering team and construction manager.
• Used architectural and structural-based external reference drawing files as backgrounds for communication, electrical, HVAC mechanical and structural revisions.
• Provided insight to clients on issues and options affecting completion dates and suggested ways to keep project in budget.
• Treated difficult customers with poise, compassion and support, providing effective resolutions to diverse issues.
• Drafted detailed drawings of structures, specifying dimensions and materials needed.
• Interacted with clients to provide timely and relevant status updates.
• Created oral and written presentations for project designs and proposals.
• Reviewed completed reports, plans, estimates and calculations for accuracy.

I added this mainly to show why there is a gap in my employment history. However, I do believe that being a stay at home mom helped build a lot of skills that are useful in the work force. Multi tasking, patience, attention to detail, fast thinking and so much more.

• Educated customers on product features and technical details to highlight benefits.
• Utilized upselling techniques to maximize revenue.
• Maintained open communication with leadership to facilitate business development.
• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Collaborated with other departments to complete sales transactions.
• Conducted customer needs analysis to deliver relevant products or services.