Kirstin Pratt
Tampa,FL
Summary
Experienced leader with expertise in training, team development, and real estate operations. Known for creating effective learning experiences to improve team performance. Proficient in designing and implementing training programs, mentoring staff, and maintaining quality and compliance in regulated environments. Dedicated to empowering individuals through education and promoting a culture of ongoing learning.
Overview
17
17
years of professional experience
Work History
Owner/Operator
Happy Medium Photography
01.2018 - Current
- - Founded and operate a creative photography business specializing in artistic, lifestyle, and event photography.
- - Manage all aspects of the business including client relations, marketing, scheduling, editing, and delivery.
- - Bring a storytelling approach to visual content, capturing moments with emotion and purpose.
- - Collaborate with individuals and brands to create compelling visuals that reflect identity and vision.
- - Utilize advanced photo editing tools to enhance and refine creative work while maintaining authenticity.
Real Estate Closing Manager
USAA
11.2019 - 06.2025
- - Led real estate closing operations while also serving as the department's primary training advocate and instructional lead.
- - Developed and delivered structured training for new hires, cross-training initiatives, and refresher programs.
- - Designed department-specific modules for quality standards, closing accuracy, and regulatory compliance.
- - Collaborated with internal stakeholders to align training content with evolving company policies.
- - Oversaw hiring and onboarding, ensuring effective instruction.
- - Maintained accuracy and quality performance through coaching and improvement strategies.
- - Mentored team members for growth into leadership and SME roles.
Senior Closing Leader
USAA
02.2011 - 11.2019
- - Supported and trained team members in real-time scenarios.
- - Facilitated workshops and training sessions.
- - Maintained top-tier quality scores while driving compliance.
- - Recognized as leader of top-performing team (2016-present).
- - Played a key role in trend analysis and course corrections.
Real Estate Agent
Prudential Tropical Realty
03.2008 - 01.2011
- - Represented buyers and sellers in residential transactions.
- - Built a successful client base through lead generation and branding.
- - Managed listings, showings, and client communication.
Education
Bachelor of Science - Communication
University of Phoenix
Tempe, AZMarketing and Sales Certificate - undefined
University of Phoenix
Tempe, AZAssociate of Arts - Business Management
University of Phoenix
Tempe, AZSkills
- Curriculum Design & Delivery
- New Hire Onboarding
- Instructional Coaching
- Quality Assurance & Compliance
- Cross-Functional Collaboration
- Leadership Development
Timeline
Real Estate Closing Manager
USAA
11.2019 - 06.2025
Owner/Operator
Happy Medium Photography
01.2018 - Current
Senior Closing Leader
USAA
02.2011 - 11.2019
Real Estate Agent
Prudential Tropical Realty
03.2008 - 01.2011
Bachelor of Science - Communication
University of Phoenix
Marketing and Sales Certificate - undefined
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
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