Kirstin Riddick
Brooker,FL
Summary
Experienced Records Clerk with an eight-year background in performing clerical and file management work while maintaining an organized work space for self and others. Knowledge of filing systems to maintain confidential files. Honest, reliable and committed to keeping an efficient filing system. Skilled in working under pressure and adapting to new situations while providing exceptional customer service.
Overview
8
8
years of professional experience
Work History
Billing and Records Clerk
Hope Christian Academy
Starke, FL
04.2018 - 06.2021
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Handled challenging situations with ease and respectfulness.
- Met with families to set up payment plans on Quickbooks Online.
- Executed billing tasks and recorded information in databases, such as Quickbooks Online or Brightwheel.
- Kept all student information secure and confidential.
- Worked with multiple scholarship programs and met time-sensitive deadlines while complying with program's and school's policies.
- Verified paperwork accuracy and checked for completion prior to processing student in for admission.
- Kept files up-to-date regularly by removing outdated information for archival or disposal to keep files accurate and organized.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Checked daily incoming paperwork and documents and made copies before filing.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Receptionist
Bradford High School
Starke, FL
08.2016 - 06.2017
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with visitors and updated student records as needed.
- Provided clerical support to fellow coworkers by copying, faxing and filing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Checked-in visitors, distributed visitor badges and managed logbooks.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed multi-line phone system directing individuals to desired personnel and providing general information.
Teller
Florida Credit Union
Starke, FL
08.2014 - 07.2016
- Answered customer inquiries regarding account balances, transaction history, and services charges.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust, referred to appropriate representative for cross-sell and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Stocked supplies for customers and personal teller station.
- Handled various accounting transactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
- Replenished ATM funds in empty canisters prior to validation process.
- Maintained friendly and professional customer interactions.
Waitress
Sonny's BBQ
Starke, FL
09.2012 - 01.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed up-to-date on menu changes to help customers make food choices.
- Assisted in providing quotes for caterings.
Education
Associate of Arts - Elementary Education
Santa Fe College
Gainesville, FL05.2021
High School Diploma -
Bradford High School
Starke, FL05.2010
Skills
- Cost Tracking
- Customer Service
- Self-Motivated
- Data Entry
- Flexible & Adaptable
- Financial Records and Processing
- Paperwork and Documentation
- Typing and Word Processing
- Administrative Support
- Sorting and Filing
- Clerical Support
Timeline
Billing and Records Clerk
Hope Christian Academy
04.2018 - 06.2021
Receptionist
Bradford High School
08.2016 - 06.2017
Teller
Florida Credit Union
08.2014 - 07.2016
Waitress
Sonny's BBQ
09.2012 - 01.2015
Associate of Arts - Elementary Education
Santa Fe College
High School Diploma -
Bradford High School
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