Kirstin Scattaregia
San Antonio
Summary
Driven sales professional with a proven track record of exceeding targets and delivering exceptional customer experiences, demonstrated at American Eagle Outfitters. Skilled in cross-selling, cultivating lasting client relationships, and consistently surpassing performance goals. Experienced in coaching and mentoring teams to foster collaboration, boost productivity, and elevate customer satisfaction.
Well-versed in providing high-quality member support, resolving inquiries promptly, and applying strong communication and problem-solving skills to improve service outcomes. Knowledgeable in member relationship management and conflict resolution strategies to ensure positive, solution-oriented interactions.
Overview
7
7
years of professional experience
Work History
Sales Lead
American Eagle Outfitters, Inc
11.2024 - 07.2025
- Trained, coached, and mentored new sales associates for maximum performance.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
Reimbursement Specialist
Hill Country MHDD
01.2024 - 02.2025
- Identified trends in reimbursement denials, recommending process improvements to minimize future occurrences.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
- Billed and collected for claims submitted on clients' behalf.
- Ensured timely payment of claims by promptly addressing and resolving any discrepancies or issues with insurance providers.
Member Service Specialist
RBFCU - Credit Union
07.2018 - 12.2023
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Recommended specific products and services in alignment with individual needs, requirements, and specifications.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Educated customers on use of banking website and mobile apps.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Sales Associate
Bath & Body Works
10.2018 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Verified products appeared at correct locations in proper quantities.
Education
No Degree - Forensic Science
Northwest Vista College
San Antonio, TXHigh School Diploma -
Tivy High School
Kerrville05-2011
Skills
- Cross-selling techniques
- Stockroom management
- Sales planning
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Strong empathy
- Exceptional communication
- Data entry proficiency
- Account maintenance
- Service sales
- HIPAA compliance
Timeline
Sales Lead
American Eagle Outfitters, Inc
11.2024 - 07.2025
Reimbursement Specialist
Hill Country MHDD
01.2024 - 02.2025
Sales Associate
Bath & Body Works
10.2018 - 09.2022
Member Service Specialist
RBFCU - Credit Union
07.2018 - 12.2023
No Degree - Forensic Science
Northwest Vista College
High School Diploma -
Tivy High School
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