Kirstin Schuller

Built and maintained database for providers approval for a variety of insurance companies. Executed the highest levels of confidentiality with regards to personal information of the providers, while completing various application processes based on the requirements of the insurance companies. Managed meticulous records of status and completion to ensure follow up and acceptance. Consistent, professional and courteous written and verbal communication.

Trained and mentored external hires for the position of Store Manager. Coached and promoted entry level, supervisors and assistant managers from within to excel at the next level of responsibility. Oversaw multiple stores simultaneously during manager transitions and position vacancies. Course corrected underperforming stores to elevate customer experience and maximize profitability. Managed profit and loss statements, scheduling, labor, inventory and ordering, staffing, personnel performance, quality control and the delivery of superior customer interactions. Taught a variety of classes and workshops for new hires and newly promoted employees. Started my career as a barista and was promoted six months later. Worked as a supervisor for two years and an assistant manager for three years. Managed four stores in four years while receiving "Manager of the Quarter" Award and was being mentored to take a District Manager role.