Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kirstin Small

Human Resources Manager
Tampa,FL

Summary

Strategic Manager with over 10 years of experience in multiple facets of Human Resources including full cycle recruiting, talent acquisition, payroll, account management, total rewards, employee relations, training, performance management and retention tactics. My experience is mostly in the healthcare and educational sectors but open to learning new areas of expertise. Well-rounded professional having experience in both in-office and virtual settings as well as both union and non-union environments. Substantial experience with various software systems including WorkDay, Ultipro, ICIMS, PeopleSoft, StafPak, Dayforce, Bullhorn, ServiceNow, DocuSign, Kronos and multiple VMS (Vendor Management Systems). I am seeking a preferably remote human resources management or related opportunity where I can utilize my expertise to amplify and contribute to the organization’s mission, vision, values and overall workplace culture.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

HR/Recruitment Manager

Cross Country
03.2018 - Current
  • Managed a virtual team of 8-10 recruiters who source high end talent nationwide for contractual education-based positions
  • Performed succession planning, guidance for promotional pathways and coaching maps to discuss current/future metrics and goals
  • Developed a three-week virtual Recruiter Training program for new recruiters and junior recruiters
  • Served on corporate interview committees to make hiring decisions on a total of over 300 applicants for various corporate positions
  • Processed time off requests, time management procedures and FMLA based on varying state laws and regulations
  • Negotiated compensation, offer letters and initial employment contracts for permanent and temporary/contract employees
  • Utilized multiple recruiting/social media platforms to attract high end talent including Indeed, ZipRecruiter, LinkedIn, Career Builder, TextUs, Facebook, Instagram and various proprietary Applicant Tracking Systems
  • Facilitated onboarding and orientation activities including shadow sessions and mentor partnering
  • Sustained relationships with various states Board of Education staff for waivers and fast tracking of educational licensure
  • Identify key performance indicators for HR/Talent Management functions
  • Active member of our company’s Diversity and Inclusion committee
  • Committed to 25% travel for conferences, leadership retreats and job fairs

Partnership Manager (PHR Certified)

AMN Healthcare
11.2009 - 08.2014
  • Consistently provided a contractual minimum 90% fill rate of supplemental contracted staff to a hospital client
  • Partnered with DON, Administration and various Unit Managers to assess travel staff needs, extended leaves needing coverage, etc
  • Managed employee relations in a union-based environment including facilitating strike coverage
  • Maintained relationships with 15 per diem and over 40 travel approved sub vendor organizations
  • Oversaw payroll escalations, subvendor inquiries and missing KRONOS report investigations
  • Coordinated orientation bi-weekly for all per diem and travel contract staff
  • Actively sourced for open nursing and allied positions
  • Subject matter expert certified in SITEL Learning Management System
  • Formulated HRIS report generation and analysis feedback for senior management

HR/Staffing Operations

First Assist, Inc
06.2008 - 11.2009
  • Processed payroll for over 200 contracted employees
  • Served as Coordinator for Worker’s Compensation claims (OSHA Logs)
  • Scheduled pre-hire interviews, orientation and onboarding activities
  • Developed and maintained employee personnel files
  • Conducted reference checks, employment verifications, E-Verify and background checks on all potential corporate employees or contracted employees
  • Engaged in face-to-face client visits to discuss overall projection of needs or to gauge current client satisfaction
  • On Call Coordinator duty for two weekends per month to assist healthcare clients

Education

Master of Science - HR Management

University of Scranton
Scranton, PA
10.2019 - 08.2021

Bachelor of Arts - Communication

Howard University
Washington, DC
08.2004 - 05.2008

Skills

    Recruitment

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Certification

PHR - Expired but eligible to renew

Timeline

Master of Science - HR Management

University of Scranton
10.2019 - 08.2021

PHR - Expired but eligible to renew

07-2019

HR/Recruitment Manager

Cross Country
03.2018 - Current

Partnership Manager (PHR Certified)

AMN Healthcare
11.2009 - 08.2014

HR/Staffing Operations

First Assist, Inc
06.2008 - 11.2009

Bachelor of Arts - Communication

Howard University
08.2004 - 05.2008

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Kirstin SmallHuman Resources Manager