Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kirstin Smith

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

15
15
years of professional experience

Work History

Sales Associate

Ikea
07.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Verified products appeared at correct locations in proper quantities.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Collaborated with store managers to determine best placement for merchandise displays.
  • Proposed new ideas and concepts to enhance merchandise displays.

Freelance Consultant

Self-employed
07.2013 - Current
  • Researching and reconstructing ancient texts for private grant affiliations, astrological consultations, virtual assistance, recruiting
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Collaborated closely with clients to better understand entire project scope.
  • Community based aid for clients by meeting them where they are; holding space for the final transitions of life, arranging and holding vigil services, making funeral arrangements, being present for my clients families in their time of grief, aiding reconnection to personal philosophies and histories.

Account Manager

Transgroup Global Logistics
01.2017 - 03.2020
  • Lead nation-wide operations of Holland America's small package program, bringing the account from black to green within the first 6 months
  • Reconciled customer accounts and identified discrepancies for further investigation.
  • Built relationships with customers and community to promote long term business growth.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Spearheaded the development and implementation of the training modules for vendor entry to streamline the clients logistic needs
  • Educated clients on new products or services to increase customer engagement with brand.
  • Improved service retention by adopting a new internal communications methodology and executed a client led touchstone for 2000+ vendors to fulfill internal EDI requirements.
  • Coordinated with internal teams to facilitate prompt delivery of client projects.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Set up new customer accounts and updated existing profiles with latest information.
  • Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Reviewed account activity to assess financial status and evaluate discrepancies.

Custom Framing Specialist

Joann
  • Lead operations of the custom frame shop, achieving growth by end of Summer ranking 2nd in the district from being last
  • Trained employees help improve team capabilities in sales and modernizing designs
  • Anticipated design issues and proved to be proactive in developing effective solutions.
  • Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
  • Fostered highly communicative, collaborative team culture on visual product projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Created custom frames to meet needs of individual customers.
  • Processed sales data, organized and ordered general and custom merchandise
  • Administrative tasks, balanced payroll and scheduling for store needs.
  • Matched frame designs to existing décor or specific interior design styles.
  • Shaped or cut materials to specified measurements using hand tools, machines and power saws.
  • Planned and executed work with proper tools and materials to maximize efficiency.
  • Followed protocols and stayed organized to provide personal and teammate safety.

Bookseller One

Half Price Books
07.2008 - 09.2012
  • This role was customer service, sales, appraisal, and buying
  • Maintaining the function, aesthetics of the store, and specialized sections; antiquarian/rare and OOP, religion, metaphysics, comics/graphic novels
  • Restocked shelves and kept store displays attractive and organized to drive sales.
  • Collaborated with other staff to support smooth daily operations.
  • Driving sales by cataloguing customer requests for high end collectables, nurturing customer relations for retention.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
  • Established strong relationships with customers to encourage repeat business.
  • Applied interpersonal and communication skills to establish selling relationship with customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Developed and implemented creative strategies to improve customer satisfaction.
  • Implemented new procedures and policies to improve store operations.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Kepler College

University of Vermont

Associate of Fine Arts -

Green River College

Skills

  • Artistic and Design Vision
  • Project Management
  • Sales Development
  • Client Relationship Management
  • Data Analytics
  • Issue Resolution
  • Order Processing
  • Vendor Sourcing and Selection
  • Conceptual Design Modeling
  • Appointment Scheduling
  • Administrative Support
  • Superior Organizational Skills

References

Chris Ruggles, co worker & friend, 360.831.2328 Jenna Streepy, employer, 253.653.0269

Timeline

Sales Associate

Ikea
07.2023 - Current

Account Manager

Transgroup Global Logistics
01.2017 - 03.2020

Freelance Consultant

Self-employed
07.2013 - Current

Bookseller One

Half Price Books
07.2008 - 09.2012

Custom Framing Specialist

Joann

Kepler College

University of Vermont

Associate of Fine Arts -

Green River College

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Kirstin Smith