Kirstin Smith
Las Vegas,NV
Summary
Competent Special Education Paraprofessional offering wealth of experience in small group instruction with children of diverse ages. Passionate about education with desire to work with students across levels. Understands importance of teaching solid study habits for testing success. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Specialized Programs Teacher's Assistant
Clark County School District, CCSD
Las Vegas, NV
08.2024 - Current
- Supported individualized education plans for students with diverse learning needs.
- Collaborated with teachers to develop adaptive learning materials and resources.
- Assisted in implementing behavioral interventions that promote positive student engagement.
- Monitored student progress and provided feedback to enhance academic performance.
- Organized and facilitated educational activities that support curriculum goals.
- Created a supportive classroom environment that fosters inclusion and respect among students.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Organized extracurricular activities aimed at reinforcing academic skills while fostering social connections among peers.
- Supported lead teacher in developing and implementing specialized programs for diverse learners.
- Facilitated small group instruction to reinforce difficult concepts and enhance understanding of course material.
- Managed daily class routines efficiently, allowing ample time for both instruction and student-centered learning activities.
- Implemented behavioral management techniques to maintain a focused and orderly classroom environment conducive to learning.
Licensed Insurance Agent
Foundever
Las Vegas, NV
11.2023 - 08.2024
- Developed tailored insurance solutions to meet diverse client needs.
- Educated clients on policy options, enhancing understanding and engagement.
- Assisted in claims processing, ensuring timely resolution and customer satisfaction.
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
Union Organizer
AFSCME Local 4041
Las Vegas, NV
01.2023 - 05.2023
- 45000/ annual
- Build Union membership and structure
- Completed in-depth investigations into issues pertaining to discipline and grievance management and recommended strategies.
- Reduced grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Oversaw investigations into discrimination, sexual harassment or other workplace claims.
- Provided expertise on labor and employment laws to help employers make more effective decisions.
- Worked well in a team setting, providing support and guidance.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems.
Office Manager/ Sales
Tim Maudsley State Farm
Las Vegas, NV
10.2021 - 12.2022
- Salary: $21 base/ hr with commission
- Property and casualty, life insurance sales, client retention
- Assist policyholders with quoting and reviewing potential rates and coverages based on insured needs
- Bind policies for new policy holders
- Assist Policyholders with understanding and resolving complex billing-related items
- Assist Policyholders with state-to-state transfers of coverage
- Build rapport with Policyholders to retain business and business trust
- Identify potential Policyholder fraud and phishing
- Securely maintain policy records
- Continue attaining and cultivating insurance knowledge to adequately assist policyholders with future and existing policy changes
- Manage existing accounts as well as reviewing for potential savings
- Manage social media accounts.
Licensed
Retention, StateFarm
New York, Nevada, Georgia
02.2021 - 10.2021
- Ohio, Michigan, Pennsylvania, Illinois, +
- Salary:$16/ hr
- Property and Casualty client retention remote
- Assist Policyholders with auto rate quotes and binds
- Review coverages and assist Policyholders with educated policy adjustments
- Assist Policyholders with replacements rentals and vehicle quotes and binds
- Assist Policyholders with understanding and resolving complex billing-related items
- Assist Policyholders with state-to-state transfers of coverage
- Build rapport with Policyholders to retain business and business trust
- Identify potential Policyholder fraud and phishing
- Securely maintain policy records
- Continue attaining and cultivating insurance knowledge to adequately assist policyholders with future and existing policy changes.
Helicopter Touristic Tours sales agent
OPC, Take A Break Travel
Las Vegas, NV
03.2020 - 03.2020
- Salary:$20/ hr
- Timeshare and attractions sales operating in Las Vegas, NV
- Sell discounted Las Vegas show and attraction tickets in exchange for booked timeshare tours
- Quickly assist customers with making changes to their bookings
- Meet booking quotas
- Assist customers with locating tour pick-up areas
- Securely maintain tour money until the end of the day
- Greet customers to encourage booking opportunities
- Verify if customers were qualified for bookings
- If not, I’d assist with finding alternative options., Assist guests to book helicopter and airplane tours departing from Arizona, Hawaii, and Nevada via phones, emails, and
- Live-Chat service
- Provide tool based on turndown and upgrade history to help making decision on opening flight, upgrading guests
- Adjust flight capacity to insure maximum company profit
- Build and extracted the Customer Turn Down report to assist executive team on long term capacity increase lowering the missed sales opportunity by 2% as a direct impact ($0.6M annual impact)
Customer Operations Representative
Monzo
Las Vegas, NV
08.2019 - 11.2019
- Salary: $33,000/ yr
- Bank, operating in the UK and UK
- Assist customers with sorting and reporting unrecognised payments
- Quickly assist customers with making changes to their accounts
- Meet QA standards for chats
- Provide quality and satisfactory customer service
- Assist team members with resolving tricky customers matters
- Probe for potential fraudulent users.
Concierge Team Member
Soothe
Las Vegas, NV
08.2018 - 07.2019
- Salary: $15/ hr
- Massage Therapy Company, operating in USA,UK, and Canada
- Dispatch certified and licensed Massage Therapist for client at home appointments
- Meet Quality Assurance standards
- Manage appointments and provide status updates to clientele and Massage Therapists
- Assist clientele with appointments ,profile updates, and billing concerns via phone,email, and Live-Chat service
- Frequently communicate with internal clientele to provide updates on pending appointment status updates.
Reservations Agent
05.2016 - 07.2018
Service Dispatch Lead
Drive Thru Technologies
Las Vegas, NV
01.2014 - 05.2016
- Surveillance Company, operating in USA, Mexico, Puerto Rico, and Canada
- Qualify and Dispatch service providers to perform maintenance to company equipment
- Provide monthly metrics and employee productivity reports to present to management and executive team members
- Distribute work to service team members
- Create company processes and policies to maintain and build structure within the administration and dispatch areas within the Service Department.
Sale Associate
True Religion
Las Vegas, NV
10.2013 - 01.2014
- Assist company in meeting weekly and monthly sales goals
- Maintain company stock and floor organization
- Create a pleasant environment for internal and external clients.
Sale Associate
Lids by Hatworld
Las Vegas, NV
06.2012 - 02.2013
- Assist company in meeting weekly and monthly sales goals
- Maintain company stock and floor organization.
Education
No Degree - History
Prairie View A&M University
Prairie View, TX05.2013
No Degree - Early Childhood Education
University of Nevada, Las Vegas
Las Vegas, NV05-2028
Skills
- Effective Communication
- Computer: MS Office (Word, Excel, PowerPoint)
- Grievance handling
- Contract administration
- Written and verbal Communication
- Autism and spectrum disorders
- Classroom organization
- Excellent Communication
- Planning and Coordination
- Data Entry
- Decision-making
- Teaching and instruction
Certification
Licensed property and causality insurance agent
Licensed life insurance agent
Timeline
Specialized Programs Teacher's Assistant
Clark County School District, CCSD
08.2024 - Current
Licensed Insurance Agent
Foundever
11.2023 - 08.2024
Union Organizer
AFSCME Local 4041
01.2023 - 05.2023
Office Manager/ Sales
Tim Maudsley State Farm
10.2021 - 12.2022
Licensed
Retention, StateFarm
02.2021 - 10.2021
Helicopter Touristic Tours sales agent
OPC, Take A Break Travel
03.2020 - 03.2020
Customer Operations Representative
Monzo
08.2019 - 11.2019
Concierge Team Member
Soothe
08.2018 - 07.2019
Reservations Agent
05.2016 - 07.2018
Service Dispatch Lead
Drive Thru Technologies
01.2014 - 05.2016
Sale Associate
True Religion
10.2013 - 01.2014
Sale Associate
Lids by Hatworld
06.2012 - 02.2013
No Degree - History
Prairie View A&M University
No Degree - Early Childhood Education
University of Nevada, Las Vegas
Certifications
04-2021